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Order Instructions:
1. Size issues with plush toys: Plush toys are man-made products, so there will definitely be variations in size and weight from sample production to mass production (the errors in size, weight, and shape are around 10%. Since the goods are produced in bulk, our factory will not specifically produce a smaller size toy for you, as the manufacturing techniques vary, and the size errors are quite noticeable!). Please note! When selecting products, do not assume the actual size of the item. Please use a measuring tape to check, and then choose the size you need for your order!
2. The descriptions for each product are different! Please check the product offer carefully when placing an order, and feel free to ask the online customer service if you have any questions!
We do not offer seven-day no-questions-asked returns on Tmall; the order is considered completed with our reminder sent to you!
3. Our company does not offer high-priced, high-quality services like the Tmall store, so please do not be overly concerned about details! Otherwise, it will cause trouble for everyone. We hope you can understand each other. We do not offer seven-day no-questions-asked returns on Tmall.
A further reminder to you:
1. Plush toys are handmade items, and there may be some size variations. Customers who are particular about size should not place orders!
2. Due to industry issues, the shipping cost may need to be adjusted when placing orders. Please contact customer service to confirm this before ordering. For orders where the shipping cost is insufficient, we have the right to refuse delivery or send them via a cheaper courier (no guarantee for delivery time).
3. This company uses Yunda Express by default! If it doesn’t arrive, please contact customer service!
4. Our company does not accept urgent deliveries. If you need urgent items, please indicate so. The delivery speed is entirely determined by the courier itself; we cannot guarantee any delivery timeline!
5. If the buyer receives the goods and encounters quality issues, our company will cover the return shipping costs. In case of quality problems or incorrect quantity, please inform us immediately, preferably in front of the courier. Doing so will allow us to resolve the issue; otherwise, we will not be able to assist you. We hope you understand. If the buyer returns the item, please pay the shipping cost and use regular postal service. The Alibaba order number must be indicated on the package. Items that do not meet these conditions will be rejected!
Please read the ordering instructions carefully. If you have any questions, please contact us by phone or WeChat! The order is considered confirmed once placed. Thank you!