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For any purchase of any product from our company, if there are quality issues or cases of missing or under-delivery, please contact us immediately. We will address the issue for you right away and provide you with a satisfactory response.

1. If any product shows functional failure or quality issues within 7 days of receipt (based on the delivery note signature date), please contact us promptly; applications will not be accepted after the deadline, and any verification of fraud or false reporting will result in no acceptance.

2. Considering that some customers may not be able to inspect all items upon receipt, if there are indeed quality issues with the products, we will assist with resolution within 30 days.

3. If the buyer claims there is a quality issue due to dissatisfaction or poor sales, and the product actually does not have any quality problems, we will not provide a refund or exchange.

4. For customer specifications regarding product colors or styles, we will do our best to meet them, but it may not be 100% possible. If the color or style does not match, no return or exchange will be provided (the customer can indicate that the item is out of stock).

5. Regardless of whether the outer packaging is damaged or not when receiving the goods, customers must open the box for inspection. If the product is damaged due to transportation issues, please have the relevant shipping company issue a certificate stamped with the official seal, and provide this certificate to us, so that we can assist the customer in filing a claim; if the damage or loss of goods is caused by logistics, we will not assume any responsibility.

6. All customers are requested to ensure the integrity of the product packaging and the completeness of accessories or related documents. If there are quality issues with the product itself, we will provide a replacement within the specified time; (the shipping cost for a separate replacement order shall be borne by the customer, and it is recommended to arrange a replacement in the next order)

7. If the returned product has an incomplete packaging, missing accessories, or relevant documents; if it was repaired or modified without authorization; if it was used or stored in a manner not in accordance with normal procedures; if it is outside the product warranty period; or if the returned product is labeled and contains falsifications, we will not provide a refund or replacement.

8. When the customer returns the product due to a quality issue, please send it back to our company via regular shipping. The shipping cost shall be covered by the customer. After receiving the item, we will cover the remaining shipping fee and the actual product cost based on the shipping label. If the customer returns the product without contacting customer service, we will reject it immediately and no further action will be taken.

I also would like to thank all our clients for their full support, trust, and cooperation. The bridge that connects minds is understanding, and the path that links hearts is trust!!!