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1. Customer service operating hours
Customer service online hours: 9:00 AM–10:00 PM Online break time: 12:00 PM–1:00 PM
2. Friendly Reminders
Please ensure that the delivery information is filled in accurately. Keep your phone accessible before delivery so that the delivery staff can contact you promptly, avoiding any delay in receiving the item.
2. Due to the unclear address provided, and reasons such as the phone not being off or disconnected, the package was not delivered promptly. Please contact the logistics company directly to collect the package. The shipping costs incurred from returning the item to the origin will be borne by you.
3. Shipping: Huitong Express (Please be cautious when ordering if delivery is not available in your area).
3. Regarding Colors
Due to photo shooting reasons, there may be slight color differences between the website images and the actual product—this is not a quality issue. The final color should be based on the actual item; color differences will not be used as grounds for negative reviews. Those who cannot accept this are advised to purchase with caution.
4. Regarding dimensions
Many customers see the product images and find them good, so they make the purchase directly. They overlook the fact that appropriately enlarging the product is necessary to allow customers to view the actual item and details up close. Please keep an eye on the product specifications in the item details when making purchases.
5. Regarding after-sales service
If there are quality issues or errors in delivery with the product, you may contact the seller within 48 hours after receiving the goods to request a return/exchange service. Once confirmed eligible, the seller will handle the return/exchange process accordingly.
Step 1: Please contact the seller via Wangwang first to confirm whether the conditions for return or exchange are met (it is recommended to take photos of the received items for reference).
Step 2: Return the product and make sure to keep the shipping receipt. The shipping fee must be paid by the buyer first (the seller refuses to cover the shipping fee, so it is paid at delivery).
To ensure a smooth return/exchange process, please be sure to include the order number and contact information along with the package.
6. Regarding shipping
Under normal circumstances, items will be shipped within 48 hours of order placement, and delivered within 3–7 days (excluding legal holidays).
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