[Regarding Prices]

All quotes do not include shipping or taxes.Adhering to the principle of giving priority to larger orders,If you have specific requirements, please consult the customer service. We will consult with the logistics company and proceed with shipping only after your approval.

[About the Product]

Due to the production being carried out in large batches, there will be variations in the details of each batch, packaging boxes, and detail photos. Please contact us if you require images of ready-to-ship packaging for the packaging boxes.

【Regarding Shipping and Costs】
After customers make their orders and pay, we will arrange shipment sequentially based on the order sequence to ensure timely delivery. All orders are shipped in whole pieces. Our partners include Yuancheng and Anen Logistics. With tracking numbers available online, you can monitor the goods' status. (In some areas, free delivery is available; details depend on the specific location.) Regular logistics services do not provide tracking numbers, so customers must pick up the items in person. If door-to-door delivery is required, additional fees will apply.

【Regarding Damage and After-sales Service】

1% damage to glass products is normal. If the damage is more extensive, the quantity should be recorded. The damaged items will be gathered together within 24 hours, and photos will be sent to customer service for confirmation.The logistics packaging is severely damaged; do not accept it, and contact us immediately.We will promptly negotiate with you to resolve the refund or replacement issue. All problems require communication to be solved. If you encounter any difficulties, please contact us immediately, and we will provide you with a satisfactory response.

【Regarding Defects】

All items in this store are photographed with real products.Glass products are produced in large quantities by machines, not as handicrafts. Therefore, some inherent defects due to the manufacturing process are inevitable. Common defects include, but are not limited to: small bubbles, patterns, threading along the cup edge, trace amounts of residue, and uneven cup mouths caused by machine or manual blowing—all of which are normal phenomena.For glass products, aside from damage, there is no after-sales service. For colored products, since the colors are applied later, long-term friction or scraping by hard objects, or exposure to sunlight, can cause color loss. This is a normal phenomenon and not considered a quality issue.There is no way to achieve perfection. Customers who expect perfection or have specific requirements should be cautious when ordering. We don’t aim for the best, but for value for money. Once ordered, it indicates acceptance of what we have said.

[Regarding Customization]