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1. I would like to know how the shipping cost is calculated?

Answer: The weight is clearly stated for each product. When placing the order, the shipping cost is automatically calculated by the system, and there may be a slight discrepancy. If there are any issues, please contact customer service promptly. For remote areas, shipments over 4 KG can be sent by freight; please contact customer service to adjust the shipping cost.

2. Are the images on your website in stock?

Answer: All of our products are available immediately. Those items listed on the page that allow ordering are also in stock, so please feel free to purchase. Due to the wide variety of products and high daily sales volume, there may be occasional shortages caused by delayed removal of certain items from the shelves. We apologize for any inconvenience and will contact you by phone or WeChat to resolve the issue.

3. Can the product have different styles or colors selected?

Answer: Regarding style and color issues, mixed styles are provided by default during order fulfillment. If you have specific requirements, please note the style or color in the notes (there is a field for notes when placing the order, including the model number and style). We will try our best to fulfill your requests, but there may be some shortages. We hope you can understand. We will try to match your specifications as closely as possible; if a color or style is missing, we will randomly select one for you. Please forgive us!

4. I have already made the payment. When can the shipment be made? How long will it take to receive the goods?

Answer: We will ship the items in order of payment within 24 hours after your payment is confirmed. Shipping time may vary depending on distance, weather conditions, and the operational procedures of different courier services. Generally, it takes 1–2 days for shipments in Jiangsu, Zhejiang, and Shanghai; 2–3 days for Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin. For other regions, it takes 3–5 days, and in remote areas, 4–7 days. Logistics outside the province usually take 3–7 days! If you haven’t received the item after the specified period, please contact our after-sales customer service. (If there are delays or loss of items due to high sales seasons, increased shipment volume, or courier capacity issues, we appreciate your understanding—we will handle this properly.)