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First of all, thank you to all friends who have paid attention to us and have passed by our store. If you need our products, please take some time to come in and check them out. Our products are among the most diverse and affordable options on the market—they will definitely be your best choice. For a more enjoyable collaboration, we suggest you spend a few minutes reading through the following points in detail.

1. All our products are photographed in real life, and they are basically consistent between actual items and images. You get what you pay for; quality is guaranteed. Please feel free to purchase with confidence. It is normal for there to be slight differences in color between product images and actual goods due to shooting in a studio or different computer resolutions. Additionally, each item has detailed measurements, and measurement methods vary from person to person. A deviation of about 0.5–1 cm is normal, and returns due to this reason will not be accepted.

2. We will ensure that the products you selected are shipped promptly. Before shipment, we will carefully check them to confirm there are no quality issues, though it is not possible to guarantee 100% accuracy. If any defects exist, please contact us within 48 hours of receipt and we will resolve the issue for you properly. However, if the defect is not due to quality issues, the return shipping costs are at the buyer’s expense. When returning the product, please ensure it is packaged exactly as it was originally, without affecting future sales, including packaging bags, etc.

3. Since this item is fragile, it is prone to breaking during handling and transportation. We will package it properly before shipping and attach a fragile label on the outer box. However, damage may still occur. If you find damage upon receiving the item, please do not rush to rate or give a negative review. Instead, contact the seller immediately to explain the situation. It would be best to take photos of the damage and send them over; we will provide a suitable solution. Also, please give a sincere review after the issue is resolved.

4. Express delivery companies generally arrive on schedule; however, in some special cases, delays may occur by one to two days. This is especially true during bad weather or legal holidays, where delays are common. Due to differences in delivery times across regions, there may be no deliveries on weekends. Additionally, the quality of staff at each branch varies, and occasionally some branches may have poor service or damage to packages, among other unexpected factors that sellers cannot predict. In any case, if you encounter any inconvenience, please contact us, and we will actively communicate with the express delivery companies to resolve the issue.

5. Since I frequently visit the workshops, sometimes I may not respond to WeChat messages immediately. Please wait patiently; I will reply as soon as I receive the message.

The furnace pads for some products have been upgraded. The stainless steel pads are durable, and we will confirm based on the actual items received.