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FAQ

Q1: Are you a manufacturer of desktop vacuums? Do you support factory audits?

A1: Yes, we are professional manufacturers of desktop vacuum cleaners. We have our own mold development, injection molding, and finished product assembly lines, with an annual production capacity of over 2 million units. We support on-site or video audits and can provide real photos of the factory, videos of the production line, and business license. Please make an appointment in advance, and we will arrange a dedicated person to assist with the explanation.

Q2: What is the difference between a mini desk vacuum and a regular desk cleaner? Is the suction power sufficient?

A2: The mini desk vacuum is designed for portability and compact size, making it ideal for delicate cleaning tasks such as desks and keyboard gaps. Regular desk vacuums are larger in size but have stronger suction power, suitable for cleaning large areas of debris on desks. Our mini desk vacuum uses a brush motor with a measured suction force of 450PA, capable of easily picking up common desk waste such as rubber shavings, bread crumbs, and melon seed shells. There is also a dedicated model for high-suction use; please contact customer service for comparison parameters.

Q3: How long does it last before recharging for one time with a USB-powered desk vacuum? Does it support fast charging via Type-C?

A3: There are two versions—standard charging and premium charging. For the standard charging version (with a 600mAh lithium battery), charging takes 2–3 hours, and continuous usage lasts 0.5–1 hour. The premium charging version (with a 1400mAh lithium battery) requires 4–5 hours of charging and provides 1.5–2 hours of continuous use. Both versions use a Type-C charging port, but fast charging is not supported.

Q4: Is the wireless desk vacuum noisy? Will it disturb colleagues when used in the office?

A4: The actual working noise of our wireless desk vacuum cleaner is 65 dB, which is equivalent to the volume of normal conversation. It will not cause interference when used in quiet environments such as offices, libraries, and classrooms. If you need a customized solution with even lower noise levels, please contact customer service for further discussion.

Q5: Can this desk vacuum be used in a car? Is there a dual-purpose car desk model?

A5: Yes. Our car-mounted desk and vacuum cleaner comes with a suction nozzle, allowing it to be used on a desk or plugged into a car power source to clean the gaps in car seats and dust from the dashboard. The total weight is only 150g, and it can be operated with one hand easily. It is suitable for corporate gift purchases and customers in the automotive accessories market.

Q6: Is OEM/ODM customization available? Can the appearance color and logo be modified?

A6: Support for OEM branding and ODM design customization. For OEM customization, printing a logo requires a minimum order of 100 units; custom packaging needs 1000 units; color changes require 3000 units. For ODM customization, modifications to the appearance mold or features also require a minimum order of 3000 units. We offer 20 established public mold solutions, and we can also create new molds based on your design drawings. The customization cycle is typically 30 days, and mass production is arranged after the sample is approved.

Q7: What certifications does the product have? Can you provide a quality inspection report?

A7: Our products have passed the [CCC certification / CE certification / FCC certification / RoHS testing / UN38.3 battery transportation certification / MSDS material safety data sheet]. Electronic previews of all reports can be provided before placing an order, and paper versions will be included with the goods after formal cooperation begins. For export orders, we can assist in handling the corresponding certifications according to the requirements of the target market.

Q8: How are drop-shipping and wholesale prices calculated? Are there tiered discounts?

A8: We offer both drop-shipping and bulk wholesale services. For drop-shipping, prices are based on the order quantity; please contact customer service if you need more than 100 items. For specific quotes, feel free to reach out to customer service for the latest price list and product catalog.

Q9: How fast is the delivery? Does it support overseas export?

A9: Orders in stock will be shipped within 48 hours after payment, while custom-made orders will be delivered according to the agreed delivery date. Domestic shipments use standard postal services via dedicated logistics channels. For overseas shipments, trade terms such as FOB, CIF, and DDP are available. We have established stable exports to regions including Europe, America, Japan, South Korea, and Southeast Asia. We can provide customs clearance documents, origin certificates, and required certification files for the destination country.

Q10: What is the after-sales policy? How are quality issues handled?

A10: We offer a 6-month warranty, during which free replacements are provided for any non-human-induced damage. For bulk orders, the damage allowance can be negotiated at 0.3%. If quality issues are discovered within 7 days, we support free returns and exchanges. We ensure response and resolution of all after-sales issues within 48 hours, allowing you to make purchases without any concerns.