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Basic Q&A

1.    Is the quality of your "Mengziyuan" products guaranteed?

Answer: Quality is the foundation of a company’s survival. With “integrity” as our core principle in business, we are responsible for the quality of every product we sell. If there are any quality issues, you can request a refund or exchange.

2.    Are the images on your shelves in stock?

Answer: We have in stock all images that are available on the shelves, except for the custom production section. Since we have many wholesale customers, there may occasionally be some products temporarily out of stock. If this happens, we will notify you promptly to arrange a replacement. If you are not satisfied with the replacement, the company will return the excess payment to you immediately.

3.    Are your products consistent with the images?

Answer: The display of images and products is consistent, both being real-life shots taken by our store’s photographers and models. However, due to factors such as lighting conditions and different computer monitors, the images you see may have slight color variations from the actual products. We hope you understand this. Colors may also differ depending on the batch, so please rely on the actual items you receive!

4.    Is it your wholesale price on the website?

Answer: Yes, all prices are wholesale based on the tiered pricing structure on the product. You can apply to become a member of our company; members and existing customers can enjoy further discounts.

5.    What is the shipping cost for your order, and what kind of logistics/express service are you using?

Answer: The shipping cost is the actual expense based on the delivery method selected by the customer. Generally, it is via express delivery (the order system for express delivery automatically calculates the shipping cost based on the actual weight and distance of the goods.Note:The company collaborates with Zhongtong Express. If you need any other couriers, please contact customer service to arrange the additional fee. If the customer has special shipping requirements, we will try our best to meet them. Please rest assured that the company will not charge you extra for shipping; if any extra amount is charged, it will be refunded to you.

6.    I have placed the order. When can it be shipped?

Answer: All on that day16:00All orders that were paid for previously will be shipped on the same day, while the remaining orders will be dispatched the next day (except for those sent via logistics services). In case of holidays or major events, the shipping time for orders may be delayed to some extent. We appreciate your understanding.

Thank you very much for your support and love for "Meng Zi Yuan", and also for your trust in our store! If there are any aspects where the service was not perfect, please forgive us ^_^ I believe we are always striving to improve! If you are satisfied with our products, please do not hesitate to give us five-star reviews—your satisfaction is our motivation and goal. We not only provide you with high-quality products, but also strive to offer you the best service! Welcome back next time!