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1. Product quality: All products are carefully inspected by specialized quality control departments before shipment, ensuring no quality issues before being delivered to you.

2. Product images: All images are taken at 100% actual size. However, due to lighting and monitor conditions, the images you see may have slight color variations—this is unavoidable. We apologize for any inconvenience!

3. Regarding stock shortages: Although we have direct access to original manufacturer inventory, offline distributors also move goods very quickly. We will try our best to ensure stable supply, but stock shortages may inevitably occur.

Hudoudou understands. If stock runs out, we will notify the buyer within 3 hours to exchange the product, or refund the payment within 48 hours.

4. Regarding shipping: We require a weight entry for each product. The shipping cost will be generated automatically after you place the order. There may be a slight discrepancy; please contact our customer service to adjust the shipping cost!

Light cargo >> Our suggestion is to send it via express delivery
Heavy items >> For the regions of Jiangsu, Zhejiang, Shanghai, and Anhui, we recommend shipping via express delivery. For other areas, we suggest using logistics services (if you need logistics, please contact us after submitting the order to adjust the shipping fee to zero, and pay the cost directly upon pickup).
In some regions, shipping requires intermediate transfers. Usually, the goods are transferred to provincial capitals or prefecture-level cities, which may take a bit longer. If the shipping company has not called you to confirm receipt after the specified time, please contact our customer service immediately. Our team can help you track the shipping progress promptly! Shipping details cannot be checked online; you need to inquire by phone.
Logistics Timeline:
Jiangsu, Zhejiang, and Shanghai: Typically takes 1-2 days
Shandong, Anhui, Jiangxi, Fujian, Guangdong, Hunan, Hubei, Henan, Hebei, Beijing, Tianjin: Typically 3-4 days. For other remote areas, it usually takes 4-5 days.
Note: The delivery is self-pickup only; no door-to-door service is provided. If door-to-door delivery is desired, a delivery fee must be added and should be resolved by the customer.

5. After receiving the goods, please check them first before signing the order. If there is any damage or missing items, do not sign for delivery. Contact our company first to report the situation, and allow staff from the logistics company or courier to provide proof before proceeding with any action.

Wholesale Guide (Upon transaction, acceptance of the following terms is assumed):
You may not know our advantages, but you must be aware of our weaknesses.
Low-end products, serving the general public. They are sold at low prices with minimal profit margins—you can make money, but not lose it. Please understand us better after comparing the product value for money. Please abide by the following agreement:
1. For all product physical photos, there may be slight differences between batches upon arrival at the warehouse. The photos and description data are for reference only; the final product should be based on what is received. Styles and colors are sent randomly. Returns or exchanges are not accepted due to minor differences in color, style, data, or price.
Example (but not limited to):
1. The weight indicated on your online product is 20g, but the weight I measured is only 19.8g. I demand a return and cover any shipping costs incurred; otherwise, I will file a complaint and give a negative review.
2. Your product prices are too low, the quality is poor, and it’s difficult to sell. I need a return or the price must be increased; I require compensation for this, otherwise I will file a complaint and give a negative review.
3. I don’t like red. Why did you send me a red product and ask for compensation for emotional distress? Either return it and cover the shipping cost, or file a complaint and give a negative review.
4. Your exercise book has only 37 pages, so why is it marked as 40 pages? Fraud, swindler—you decide what to do, otherwise you will file a complaint and...
II. For low-end products, we reject negative reviews. Please consider the cost-performance ratio of the products before bulk ordering. Our products have withstood washing over the past 20 years of market use, and still have a large market demand. In Taobao, it is about doing business and making friends; we refuse to receive negative reviews for any reason. Examples (but not limited to):
I just don’t believe it. I came here to give you negative reviews. It’s a product worth just a few cents; I bought 1000 units and will give you 1000 negative reviews. I’m not looking for anything in return, just to feel at ease.
Buying items in Taobao has become routine for me—I’m used to finding faults. If I don’t find any faults, why would I go to Taobao for wholesale? Why can’t I leave a review? The product quality is poor, so why should I give a negative review?
3. The customer service is poor, and the product quality is also bad. I have feedback to share—could you mention it in your positive review? Of course, we welcome that. You have supported our business, and our customer service team is grateful for your patronage. Why is the service so poor? Why is the product quality so poor? We welcome you to provide more constructive suggestions, improve our services, and offer better quality service for you and other customers.
III. Regarding transportation and delivery. Wholesale mainly involves logistics shipping, with shipments originating from Yiwu, a city with advanced logistics infrastructure. No freight collection is provided; customers must pick up the goods at the freight station themselves and pay the freight fee to the station. After placing an order, simply contact us to have the freight fee set to zero.
The default shipping cost for purchases is the express delivery fee, though there may be variations in some regions. Please contact customer service to confirm the shipping cost before making the payment. All wholesale items are not covered by free shipping. If the shipping cost is insufficient during delivery, customer service will contact you to cover the remaining amount, and the shipping fee will be charged accordingly. We have the right to refuse shipment for orders where payment is refused for any reason.
4. Details on Returns and Exchanges
1. If any product shows functional failure within 7 days of receipt (based on the delivery note signature date), please contact us promptly. Claims after this period will not be accepted.
2. If the customer discovers that the outer packaging is severely deformed or damaged upon receipt, it is necessary to open the package for inspection. If the goods are received not in accordance with the requirements, and damage or loss occurs due to logistics, we will not assume any responsibility (pre-shipment, there are inspections, video records, and weight logs).
3. All customers are requested to protect the complete packaging of the product, ensure that accessories and related materials are intact, and if there are any quality issues with the product itself, we will provide returns or replacements within the specified time.
4. Some defective items and 2% loss in orders are normal. If significant losses occur after each transaction, please contact customer service within 7 days. After that deadline, the customer loses the right to receive after-sales service, and requests will not be processed.
5. The portion of product damage exceeding 2% of the order value shall be borne by the buyer. That is, except for normal wear and tear, we are only responsible for up to 2% compensation per order.
6. The round-trip shipping costs for returns and exchanges are borne by the buyer. For returns due to quality issues, the standard is the actual shipping cost incurred (for example, if a 5-yuan courier fee was paid when the item was shipped, only the 5-yuan shipping compensation will be provided upon return).
5. No returns or exchanges will be accepted under the following circumstances
1. The returned product has an incomplete packaging, missing accessories or relevant documents; repairs or modifications were made without authorization; it was used or stored in an incorrect manner; it has exceeded its shelf life; the returned product is labeled, or it is counterfeit. Products that cannot be sold as goods again.
2. When customers return items due to quality issues, they are required to send them back to our company via regular post or express delivery. The shipping cost is to be paid by the customer, and after receiving the goods, our company will cover the additional shipping fee and the actual product cost according to the postal service invoice. If customers return items via express delivery or other methods without contacting customer service, we will refuse to accept them.
3. All returns packages must be returned using a real name (i.e., the order sender’s name). Before shipping, it is necessary to communicate with customer service and provide a return list. The return list must be included in the package to facilitate verification by staff and improve efficiency.
4. Returns that are made without communication with customer service prior to the return process will not be accepted.
5. Returns due to subjective reasons or returns without actual quality issues will not be accepted. The return shipping cost shall be borne by the customer, and any damage will be compensated at the agreed price.
6. Please do not return products not from our company; if such products are returned, we will not provide a refund.
7. Rejections of advance payment of shipping costs for various reasons, and cases where the return shipping cost exceeds the sending shipping cost, will not be accepted for refund.