shell coaster vietnam rattan woven color shell heat insulation coaster teapot tea cup mat exquisite rattan woven color shell

【Note】The image is taken with the item in hand. Any differences may be due to lighting or angle issues; the image is for reference only. Please refer to the actual item received.

【Note】Rattan is a natural product, and it is impossible for every strand to be the same color. Therefore, the product may have minor defects such as varying rattan colors, size variations, incomplete patterns, uneven density, burrs, small black spots, or broken strands. These do not fall under quality issues—please be cautious when purchasing if you are sensitive to these!

【Note】Due to the material, the product cannot be washed or soaked in water. Please be aware of this!

1. Regarding delivery receipt: Before signing for the package, if someone else (a proxy) signs for it on your behalf, please inform the recipient in advance that they must inspect the goods in front of the courier company staff and check the integrity of the items upon opening the box. If the quantity of the goods is incorrect or no signature is found during the inspection, and damage or shortages are discovered, you need to request a refund. Please refuse to accept the package and contact us immediately by phone to report the situation; we will provide you with a satisfactory response. However, if, after signing for or having someone sign for it on your behalf, problems such as insufficient quantity, missing items, loss, or damage occur the next day (not immediately after contacting the seller), we are not responsible for returns or compensation. Signing for the package indicates that the item is intact, and our store assumes no responsibility for this. Additionally, any quality issues with the goods outside the specified time frame (seven days) will not be eligible for return or exchange. Thank you for your understanding.

2. Regarding returns and exchanges: For returns and exchanges due to non-quality issues (such as size not fitting, personal preference, dissatisfaction with quality, minor color differences, etc.), the buyer is responsible for all return shipping costs. In case of a replacement, the buyer must pay the postage; no shipping fee will be refunded for returns. For returns due to reasons other than personal factors, the shipping cost is also borne by the buyer. (Please pack the returned items properly to prevent damage.) If the seller refuses to accept the item upon payment, thank you for understanding. If the damage is caused by human error, returns are not accepted.