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Buyer Notes:
1. Reply to Messages
If I cannot respond promptly (please don’t worry, this is definitely not avoiding the issue or ignoring you all; it’s just that I am not at the computer right now or am responding to someone else’s messages).
II. Shipping Time
Due to the high daily shipment volume, our logistics team also works very hard. Orders placed before 4:30 PM can usually be shipped on the same day (except for company events or major holidays). Orders placed after 4:30 PM may require shipping the next day. Please understand!
III. Regarding postage and information on courier logistics companies
Shipping and postage: Please do not be intimidated by the high postage estimated by the system. Due to inconsistent product weights, the shipping cost will be displayed as higher after placing the order! If you have any concerns regarding the postage after purchasing, please contact our customer service immediately so we can correct it accordingly.After that, please confirm the payment!
Regarding shipping: Since the weight of our products ranges from several kilograms to hundreds of kilograms, different regions and items use different shipping methods. Specifying a particular carrier is not currently supported.
4. Transportation Issues
We have an obligation to provide buyers with information on the shipping progress, but we cannot assume responsibility for the delivery (the shipping is not operated by us; some unexpected situations and delays during transportation are beyond our control. We hope you can understand this. If there are any issues…Please contact customer service; we will assist you in resolving this issue as soon as possible. Additionally, the quality of delivery staff from the shipping company varies greatly. If you encounter staff with poor attitudes or inadequate service, you may choose to file a complaint with the shipping company. Please check the package in person before signing for it.If there is no transportation damage or human error, please contact us, and we will file a claim with the courier.
5. On Evaluation and Recommendations
We attach great importance to your feedback and shopping experience. If you have any dissatisfaction, please let us know directly, and we will actively improve and serve you well. If you are satisfied with our products and services, please share this with your friends—we value our relationship with you.The fate of every friend. We hope to provide not only high-quality products, but also our services and enthusiasm!Finally, wish every one of you a pleasant visit and a satisfied return! Thank you for your presence and support!