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Buyer Guide:

Shipping Time:Orders paid before 4:00 PM that day will be shipped on the same day as much as possible. Orders placed after 4:00 PM on Saturday and on Sunday will be arranged for shipment after work starts on Monday. The delivery time generally does not exceed 48 hours (except for holidays, promotions, out-of-stock items, and custom-made products). The company is closed every Sunday, so please avoid placing orders on Sundays. Thank you. The regular working hours are 8:30 AM to 1:30 PM from Monday to Saturday. We apologize for any delays in response after work hours; those in urgent need can contact us by phone.

1. Regarding invoicing:The price of the product link is the ex-factory unit price, excluding taxes and shipping fees. For tax-inclusive prices and invoices, please contact customer service.

2. Regarding transactions:Since what you are familiar with are magic products and educational toys, magic products include secrets, techniques, and props and are special items. They differ from ordinary toys in nature and gameplay. If you have not been exposed to them before, please consult in detail before deciding whether to purchase them. Otherwise, if you request a return, it is not due to product quality issues; the buyer must bear the round-trip shipping costs. Check the item upon receipt and sign for delivery only if there are no problems. If any issue or incorrect quantity is found during inspection, please contact us within 3 days. If we do not receive any contact within 3 days, it will be assumed that there are no problems with the product. If the buyer discovers a problem after selling the product after receiving it, unless proof can be provided that the problem existed at the time of receipt, the loss shall be borne by the buyer.

3. Explanation regarding product quality issuesThe products sold by our company are of ordinary quality at affordable prices. Customers who want both low prices and good quality should be cautious. Quality issues with our products refer to damage that prevents normal use. In such cases, full refunds or replacements can be provided. Poor craftsmanship, dirtiness, minor defects, etc., do not count as quality problems, as these require returns, and the buyer must bear the shipping costs for both the order delivery and the return shipment.

4. Regarding the product:All images of the products are real shots. Differences in lighting during photography and the resolution of computer or mobile screen displays may lead to color variations. For smaller products, photos are usually enlarged to provide a clearer view. The dimensions and weight of the products are measured manually, which may result in some errors. Please understand this. Due to the large number of orders, we cannot verify each address individually. Kindly check your addresses yourself after placing the order; otherwise, the shipping costs for incorrect addresses will be borne by the buyer. If a refund is requested after delivery, all shipping costs included in the order will be deducted. Products with multiple colors or styles are typically shipped randomly. Therefore, if returns are required, the buyer must cover the shipping and return costs.

5. Regarding returns and exchanges:For products that need to be returned, please pack them carefully to ensure the packaging does not affect secondary sales. No returns will be accepted in case of quality issues. For returns due to product quality problems, the buyer must pay the shipping cost upfront. After receiving the items, we will refund the buyer according to the shipping cost specified in the order. Any amount exceeding the standard shipping cost will be borne by the buyer. Please send the returned products via courier service; we accept payment at the destination and do not allow self-pickup by the logistics company.

6. Regarding shipping and logistics:The default shipping method is Baisi Express or Yuantong Express. For larger orders, Aneng Logistics is recommended as it offers a lower price and provides free delivery to the ground floor in counties and above. You can also specify a different logistics provider, but a shipping fee will be required (the cost of having the goods delivered to the designated logistics station).

7. Regarding teaching videos:For products with instructional videos, we provide them free of charge. Some products come with manuals, while others have simple gameplay without any instructional videos or manuals. You can consult us before placing your order, as the buyer is responsible for the return shipping costs if a return is required due to the lack of instructional videos.

8. Buyers should read the above terms carefully before placing an order.