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【Common Issues Analysis】
1:
Customer: Hey, why isn't the insulated pot keeping warm when I received it? What's going on?
Owner: There are many reasons for lack of heat preservation. 1. Please check whether the inner container and that pointed object on it are damaged. If damaged, please contact the owner immediately.
A free inner container will be sent to you. 2. The inner container and the pointed part on it are intact, and when filled with boiling water, the pot itself does not get hot. This usually indicates that the pot body and the inner container are not properly connected. You just need to open the back cover of the pot and reinstall it.
2:
Customer: The insulation is average, and there's also water leakage. I don't think the boss would send me substandard products.
Owner: I can assure you that all our products go through three quality checks by the manufacturer, random inspections, and verification by the inventory staff. We can guarantee that 99.9% of the products sent out are intact.
We truly do not want any of our customers' products to encounter problems.
The reason for the situation you mentioned is that there is no proper fit between the pot body and the inner liner. You just need to tighten the knob in the middle of the pot bottom, and everything will be fine.

 3:

 Also, the heat retention performance is related to the capacity^^

General circumstances

With water filled: the heat retention efficiency is directly proportional to the capacity.

Under the same water volume condition: the heat retention efficiency and capacity are inversely proportional.

• 【Benefits of Using a Glass Insulated Thermos】

• In terms of safety, many ingredients can react chemically with metal containers such as stainless steel at high temperatures, producing harmful substances for the body. Especially for decocted traditional Chinese medicine, it is best not to pour the medicinal liquid into metal containers, as the active components in the liquid may react with metal and cause adverse effects.

• In terms of price, compared to stainless steel or other materials for the inner container, which often cost hundreds, the price of glass inner containers is much lower.

• In terms of heat retention, the vacuum glass inner liner offers excellent heat preservation performance and high cost-effectiveness; this is why traditional thermos bottles used at home have always featured a glass inner liner.

• Environmental protection, hygiene, easy to clean.

 [Attention, everyone]

Due to low product profits, the factory has established the following rule:

1. If the thermos breaks during transportation, you need to return it. We will refund half of the cost, and you will be responsible for the shipping fee.

2. There is a 2% chance that the thermos bottle may not keep warm. If you receive one that does not function properly, we are not responsible, and you will need to bear that cost yourself.

If you have concerns, please take care when taking photos.