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Regarding shipping and stock shortages

1. For orders paid before 3:15 PM daily, goods will be shipped in order of the order. If placed after 3:15 PM, shipping will occur the next day. In case of stock shortages, we will send some items to you in advance based on actual conditions, and the missing items will be replenished immediately on the day of shipment.

2. Before shipping, our store will verify the quantity of items against the order details; under normal circumstances, there will be no shortages. Please check the quantity of the goods on the day you receive them. Additionally, after receiving the goods, please ensure that their packaging is intact and undamaged. If any damage is found, refuse to sign the delivery receipt or check the quantity of the goods in front of the delivery person. If any shortage is discovered, contact us on the day you receive the goods.

3Regarding quality issuesThe factory operates on an assembly line production method, and all products are inspected before leaving the factory. However, due to the large volume of shipments, inspectors may miss or misidentify some items. Please check the goods promptly after receipt. If any quality issues are found, please contact our customer service staff immediately; they will resolve the problem for you right away.

4. After placing the order, please monitor the shipping information promptly. If you do not receive the item for a long time, please contact us immediately. Our customer service will contact the courier as soon as possible to verify the situation and resolve it for you.

Regarding shipping and logistics

           Regarding shipping and delivery issues

1. The default shipping method for this store is Zhongtong. If you need to send via another service, please note it in the details. Otherwise, the store will use Zhongtong as the default according to the regulations. 

2. If you need to use another shipping service or areas where Zhongtong cannot deliver, please contact customer service and indicate the modification request. Also, be responsible for paying the additional freight cost.

3. For Hong Kong, Macao, Taiwan, and other countries, we assume SF Express as the shipping provider. If you need our assistance in contacting them, all shipping fees will be charged according to the actual rates of the freight company.

4. Since shipping companies have weight restrictions, we will choose to deliver the goods via logistics after the weight exceeds the specified limit. However, logistics companies usually require customers to pick up the items in person. You can contact your local logistics company; generally, they will deliver the goods if you pay the additional shipping cost, but in most areas, you may still need to pick up the items yourself. 

5. For the shipping fees, we will charge them based on the actual charging standards of the logistics service.

6. Customers who require free shipping have no right to choose the logistics company. The items with free shipping are subject to the seller’s decision on whether to use express delivery and logistics services. (Hope you understand)