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Collaboration Guidelines

1. Regarding product quality: In online transactions, integrity is paramount. As strategic partners of Alibaba, we have extremely strict requirements and controls on products. All products undergo three quality checks by purchasing, QC, and warehouse staff before shipment, to ensure that the items delivered to you are qualified. Please confirm as soon as you receive the products. In case there are any quality issues (high volume of shipments may lead to minor leaks, for which we apologize), please provide photographic evidence and report it within 7 days. Any delay beyond 7 days will result in no refund.

2. Regarding stock shortages: Although we have direct access to original manufacturer inventory, offline distributors can move goods very quickly. We will try our best to ensure stable supply, but stock shortages may still occur. We appreciate your understanding. If a shortage occurs, we will notify the buyer within 3 hours, offer an alternative product, or refund the payment within 48 hours.

3. Regarding returns and exchanges: For exchanges or returns, please contact our sales customer service first for confirmation. Without the permission of the customer service, any return will be rejected by our company. The sales customer service handles all matters related to returns and exchanges only after meeting the applicable criteria for returns and exchanges. After receiving a return request, the warehouse will search based on the shipping label; if the details are unclear, the item will be rejected. Please carefully verify the quantity of the returned item and fill out the return form accurately.