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Yiwu Wenchong Pet Products Co., Ltd. is a company specializing in the production of pet clothing and pet accessories. We have a professional R&D team, manufacturing team, and sales team. A comprehensive and scientific quality management system, along with a spirit of continuous improvement, has enabled us to remain at the leading level in the industry over the years. We always adhere to the principles of product quality assurance and customer first, providing excellent service to every customer, which has been widely recognized by industry professionals. Our products are exported overseas, and we have established a mature sales network both domestically and internationally. We welcome friends from all sectors to visit our company for visits, guidance, and business negotiations.
Due to differences in lighting and measurement methods at the shooting location, there may be slight color variations and size errors; the product should be based on the actual item.
All products in this store are priced without tax shipping. When ordering directly, no invoice is generated by default. If you need an invoice, please contact customer service. Thank you for your cooperation!
For bulk purchases or custom products, please consult the customer service for a new quote.
Dear agents and distributors, once a bulk order for our products is submitted, paid, and shipped, returns will not be accepted unless there are issues with quality or the seller. Please ensure you confirm in detail the specifications of the products you order with the seller before placing an order, to avoid receiving items that do not meet your expectations.
Nothing can be achieved at 100%. If any mistakes occur during our work, we kindly ask you to communicate with us first. We offer unconditional returns and exchanges—not only as a further requirement for our work, but also to provide you with better quality products and services. We look forward to growing together, and we also welcome any valuable suggestions or comments from you.
1. Wholesale Instructions:
1. All of our products support both single-item wholesale and mixed orders.
2. Mixed orders: Orders can be placed starting with one item; when the total reaches 500 yuan (free shipping in Jiangsu, Zhejiang, and Shanghai), mixed orders allow you to diversify your product range without excessive inventory buildup, making cash flow more manageable.
3. Each product comes in multiple specifications and colors; if there are many colors, we will distribute them evenly among you.
II. Transaction Process:
Please request a quote from our customer service staff. Select the products you need, indicate the quantities, and then send them back to us for confirmation. We will confirm for you as quickly as possible and then send them back to you for review.
2. After receiving the payment, we will prepare the goods promptly and ship them out in about 3 days according to the delivery method you selected.
3. If any issues such as missing items, damage, or defects occur upon receipt, please contact us within three days to verify the situation; we will not be responsible after this period.
4. After shipment, we will send a message via SMS or Alipay Wangwang to the customer and provide the shipping reference number.
III. Logistics Methods:
You can choose the shipping method according to your requirements. If you have no specific preference, we will help you find the nearest freight forwarder to ship the goods, and the shipment can reach most parts of the country.
Customers can choose between logistics and express delivery for shipping.
IV. After-sales Service:
1. If there are quality issues with the product and a warranty card is available, follow the terms specified on the warranty card for warranty service.
2. All attached product photos are taken on real items. Due to differences in lighting and monitors, color variations may occur compared to the actual products. Such issues are not considered quality problems; the colors shall be based on the actual items received. For some products, due to upgrades or improved quality, the product information may not be updated promptly. No further notice will be given; the colors shall be based on the actual items received.
3. All product prices are based on the settlement price of the day; product prices will be adjusted downward due to rising raw materials costs, without prior notice.
4. If the goods are not received 10 days after payment, please call for inquiry to avoid any issues.
5. If any questions arise after the customer receives the product, please contact the customer service agent from whom you purchased the item to resolve the after-sales issue.
5. Returns Instructions:
1. After the customer receives the goods, please immediately check the documents and items. If any issues arise, contact customer service for assistance. If there are no objections 3 days after delivery, the transaction is considered complete. Returns due to quality problems will not be accepted. If you wish to return or exchange goods due to damage or quality issues during transportation, please contact customer service.
2. Please do not return products that are not from this company.
We are always striving! Integrity and service are our foundation! With my sincerity, care, and patience, we hope to bring you confidence, peace of mind, and comfort in our honest business practices to combat false sales. With millions of online shoppers, your visit is a privilege for us—you are both a customer and a friend. For every transaction, we will give it our full attention.
If you are satisfied, please give a five-star review.
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