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【Common Questions】

1. Does the actual product of the hand-cranked coffee grinder include coffee beans?

Answer: The coffee beans not included—such as those in the main image, SKU images, product details pages, and videos—are only used for visual effects.

2. What is the minimum order quantity for the hand-cranked coffee bean grinder (logo/color/style)?

Answer: The specific quantity is determined based on different styles.

Custom LOGO orders typically start at 500 pieces, and small batch production is supported for the first order;

Custom packaging is typically available starting from 1000 units.

4. What is the delivery time for customizing a logo on a hand-cranked coffee bean grinder?

Answer: If producing up to 200 pieces custom-made, the production cycle is approximately:

Laser engraving: 3-7 days

Stamping: 5–9 days

5, What materials can a hand-cranked coffee grinder be made from?

Answer: You can choose materials such as ABS, stainless steel, or aluminum alloy, and the material can also be customized according to requirements.

6, What are the steps to customize a logo?

- Provide the logo documentation (in AI document or CDR format)

– Select the logo production process (you can choose engraving, screen printing, labeling, or other methods)

- Design renderings (the logo is designed by our company and placed in the product renderings)

– Confirm details (make adjustments to aspects such as logo position and size)

- Product production (The samples will be sent to you for confirmation before moving to mass production; postage will be paid at receipt)

7. Instructions regarding returns and exchanges:

(1) Without affecting secondary sales, you may return or exchange the product without reason within 7 days from the date of receipt. Please ensure to return it in its original packaging to prevent damage during transit.

(2) For returns due to non-quality issues, the return shipping cost shall be borne by the customer.

(3) If there are invoices and gifts, please send them back together. If any is lost, it will be deducted according to the market price.

(4) Costs incurred due to logistics rescheduling caused by customer-related reasons (incorrect address, phone number, rejection, etc.) shall be borne by the customer.

8. Regarding Invoices:

If you need an invoice, please contact the online customer service when placing your order. The invoice information required is as follows:

(1) Electronic invoice: Company name, tax ID, and receiving email address

(2) VAT invoice: company name, tax ID, bank account details, company address, contact phone number