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Store address: Shop 35314, 2nd Floor, Street 7, Gate 83, Yiwu International Trade City
Phone: 1 505 8 06 69 1 35 0 8 8 65 6
Factory address: No. 27, Qingkou East New Road, Yiwu City

1.If any quality issues with the product are discovered within 15 days of receipt (based on the delivery receipt date), please contact customer service immediately. Claims after this period will not be accepted. The defective product must remain in its original packaging (please bring your own packaging; do not attach or write on the original manufacturer's box). For returns exceeding 5 kilograms, our company will cover the return shipping cost. Returns of 5–10 kilograms should be sent via regular logistics; we will cover the shipping cost. We do not accept expensive carriers such as Deppon and Jiajie, or Tianti Huayu; any violation may result in you bearing the shipping cost.

2.Please contact the after-sales customer service before returning the item. Please also fill out the after-sales form to enable us to track your return and handle it promptly.

3.For customer specifications regarding product colors or styles, we will do our best to meet them, but we cannot guarantee 100%. No returns or exchanges will be provided if the colors or styles do not match.

4.For goods damaged during transportation, we consider that it is very troublesome for customers to seek compensation directly from the logistics company. Therefore, our company will take full responsibility. However, the claim must be made within 3 days after receipt, and the after-sales service form must be filled out within the same period. If the claim is not made within the 3-day period after receipt, it will be assumed that the goods were intact upon receipt.

5.For cases where goods not sold by our company are sent to our company, we reserve the right to refuse processing all returns or exchanges and have the customer cover the shipping costs, with the goods being returned directly to the customer.

6.The following conditions do not allow for returns or exchanges:

The packaged returned product is damaged or incomplete, and the accessories or relevant documents are missing.

Unauthorized repair or modification;

C was not used or stored according to proper procedures;

Products with a post-sale service period.

Seasonal products will not be refunded after the expiration date (e.g., fans in summer and thermal patches in winter).

7.After-sales service is the most fundamental service of the company. We are willing to provide excellent after-sales support, and it also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging products, and try to comply with the company's regulations to avoid affecting your after-sales service.

8.Regarding the handling of damaged or quality issues products, if the weight does not reach five kilograms, the shipping cost shall be borne by the customer if they wish to return it.

In other provinces, logistics shipments are usually sent out; Yiwu offers direct logistics access to all over the country. As long as it’s a city level or above, the shipment will arrive there, while county-level cities require a transit step. After the goods arrive, the logistics company will call you, and you need to pick up the items yourself. Here, weSpecial NotesThe service quality of Yiwu logistics companies varies widely. I hope everyone can contact a logistics company themselves before placing an order. You can look for one on your own, or call 114 to inquire about the logistics service from Yiwu to your local location—find the nearest one. Then provide us with the Yiwu logistics phone number, and we will deliver it to your service point.

Packing methods and rates:

① Vehicle transportation:

Yiwu has well-developed logistics outlets with shipping departments across the country. Generally, the fee is 0.5 yuan per kilogram based on weight, and 80–120 yuan per cubic meter based on volume, depending on the distance. For small goods, the shipping cost for products worth 800 yuan is around 15–30 yuan, while in remote areas or regions requiring transit, the cost is 40–50 yuan per item. After the goods are shipped, the shipping department will call the customer to arrange pickup at the designated delivery point.