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Regarding color difference
Color variation is inevitable in online shopping. All product photos on our store are taken with real items, but certain factors such as monitors (especially LCD monitors), cameras, and sunlight can cause color differences. This is unavoidable in online purchases. We will try to indicate this in the products. Please understand, dear customers. The actual colors of all items should be based on the real products. For those who are very sensitive to colors and lack vivid imagination, we kindly ask you not to purchase. If you have any doubts, you may refer to other buyers' reviews or contact our pre-sale customer service to get more information before making a decision. Be sure to carefully check the product dimensions before purchasing, as measurement methods vary from person to person, and a deviation of 1–3 cm is within normal range. Please understand this. Color variations, minor size differences, and issues like not matching your imagination cannot be used as reasons for neutral or poor reviews. If you have any questions, please communicate before purchasing. Thank you!

Regarding shipping
We will ship the items as soon as possible within 48 hours after payment (due to the clear difference between high and low seasons for festive goods, we cannot guarantee 48 hours, but we will do our best). Generally, orders placed before 2 PM on the same day can be shipped (though this is not guaranteed). To ensure the quality of the shipment, please do not follow up during this period! Thank you for your cooperation!

Regarding shipping methods

There are two modes of transportation: one is via logistics, and the other is via express delivery; Shun Tong Express is used by default.

1. When you receive our products and are satisfied, please don’t forget to give us a 5-star rating. Your feedback is the motivation for us to continue serving you!

2. If you have any feedback regarding our service, we hope you can contact customer service and let us know. Your understanding is the greatest support we receive! We will strive to resolve issues. Integrity is very important in online shopping, so please trust that we are working hard to improve. However, sometimes work is busy, and pressure is high. There may be mistakes or carelessness. If you discover quality problems with the product after receiving it, do not get angry or rush. We assure you of a satisfactory response and will try to do better in the future. Never give a mediocre or poor review, as that is really upsetting. Everything starts with communication.