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Color variation explanation: The color differences and variations in hue are caused by factors such as the background, lighting, and display accuracy of the computer monitor. These factors are beyond control and do not constitute quality issues. The product should be judged based on the actual item. Most items are handcrafted, so those who care about color variations and minor flaws should carefully consider before making a purchase.

Regarding shipping: After the buyer pays for the order, we will ship within 72 hours (1–3 days). Generally, orders and payments made before 4 PM will have the goods delivered on the same day (excluding holidays). If there is a shortage of items, we will contact you by phone or WeChat. During shipping, dedicated staff will verify the delivery list and the goods, sign the list after confirmation, and then send the items out together.

Shipping and Logistics: For bulk shipments that require logistics consignment, please inform customer service of the address of the nearest logistics company and the name of the consignment station. This will enable you to deliver the goods at the shortest possible time and at the nearest location. Please note that neither shipping nor logistics is within our control. Do not use complaints regarding shipping service attitude or delivery time to evaluate us.

Regarding signature for delivery: Please ensure that you sign for the goods in person when they arrive. If it is signed by family members, friends, or a security guard, it will be considered as your signature. Please open and inspect the goods on the spot before signing. If any damage occurs during transportation, please verify with the delivery personnel immediately to claim compensation or refuse to sign for the goods.

Regarding after-sales service: If there are quality issues within three days from the date of receipt, please contact us promptly. We will provide a response regarding return or exchange, and we will not accept such requests after this period. If the quality is satisfactory, no return or exchange will be accepted. Reasons such as personal preference, significant differences from the image, dissatisfaction, or not being as good as expected are considered subjective factors, and the purchased product cannot be returned or exchanged.

Regarding feedback: Your sincere reviews are our unremitting motivation to move forward. If you are satisfied with the products and feel happy, please give us positive reviews. If there are any issues or you are not satisfied, please contact customer service promptly. Any problem can be resolved quickly, eliminating your doubts and dissatisfaction at once and bringing you a pleasant mood.