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Regarding product quality: Our customer base has been growing steadily and increasing over time. This also reinforces our confidence in ourselves. Every product is subject to certain tests, and we assure our customers that we strive for perfection in all products and do our best to ensure high quality.

Regarding shipping and logistics: For shipping, we choose Shentong Express. The product prices do not include shipping or logistics fees. Normal delivery time within Guangdong Province is 1–2 days, while outside the province it is 3–5 days. In remote areas, delivery may take an additional 1–2 days; please wait patiently. If you need to use another shipping method, please contact us to adjust the shipping fee. For logistics, we choose Yunda Express and Anning Logistics. For remote areas, we use “transfer” logistics, which can also be delivered to all provinces across the country. Compared to express shipping, this method is slower but has a lower shipping fee.

Regarding after-sales service: If you choose to cooperate with us long-term, we will prioritize your interests—if any quality issues occur with the product within one year, we will directly replace it for you. As long as the damage is not caused by human error (please note the breakable/replaceable label on the product). Additionally, if there are quality problems with the product itself from the date of purchase, we offer a seven-day replacement guarantee and extended warranty (except for custom products). The return shipping costs are split equally.

Regarding order shipping issues: After you pay, under normal circumstances, we will process your order within 24 hours. In case of special circumstances, our staff will contact you promptly. Please ensure your contact information is up to date.

Regarding the order quantity: For the convenience of your procurement and sales, our company normally maintains a certain stock level. However, if the order quantity exceeds 2000 units, please contact us immediately to arrange production, so as not to delay your delivery date.

Regarding the issue of receiving the goods: After receiving them, please do not sign for delivery immediately. Make sure to check that the packaging is intact and verify that the quantity of goods is correct. We will provide the shipping receipt with each shipment. If there is any shortage in quantity or the product style does not match, please contact us promptly regarding any quality issues. We will handle it immediately.

Regarding the issue of receiving your inquiries: Our customer service team is sometimes very busy. If we don’t respond immediately, it is definitely because we are occupied. Therefore, we may not be able to handle all requests in time, which means we cannot serve you or reply to your questions promptly. We encourage all buyers to refer to the detailed product descriptions and make their own purchases. If there are any inconveniences, we apologize for any trouble caused.