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◆Here we declare regarding the issue of signature receipt and inspection. According to the signature receipt regulations in Taobao, when signing for goods, it is essential to check that the quantity is correct and the items are intact while the courier staff is present. If no signature is made and inspection is conducted on the spot, and any damage or shortage is found, please reject the delivery and contact us immediately by phone to report the situation; we will handle it properly for you. Otherwise, signing for the delivery means you have received the intact goods in full. If any item is missing, lost, or damaged after signing, we are sorry but cannot provide any compensation. Buyers who accept the delivery at our store should contact the above personnel in advance and notify us upon receipt so you can inspect and sign for the goods personally. If someone else signs for the goods and the above issues occur, we cannot offer returns or compensation either. Please be aware of this! However, many buyers report that courier drivers often do not allow them to inspect the goods before signing. In such cases, customers can agree to sign first, keep the receipt with them, then open the package for inspection, confirm that the items are intact, and finally give the receipt back to the driver.

Color difference:

Color variation is a problem that cannot be avoided at present or in the future. We hope buyers understand this! All images uploaded for this product are taken with the item in its actual condition. However, due to lighting conditions and other objective factors such as monitors, slight color variations may occur. This is a normal phenomenon. If returns or exchanges are made due to these reasons, and the reason for the return is that the items do not match expectations or are not satisfactory, we will not bear any costs incurred during the process.

Transportation:

All products in our store are carefully selected and equipped with relatively robust packaging measures before shipping. Under normal transportation conditions, we guarantee 99% safety of the goods. However, due to the varying quality of China’s courier industry, different companies, and staff, anything can happen. Therefore, please check the integrity of the goods upon receiving them from the delivery person before signing for delivery. If any damage is found, please refuse to accept the delivery and return the package, requesting the delivery person to provide a unpacking certificate. Contact us promptly, and we will respond satisfactorily within the shortest possible time. If you accept the delivery or have someone else sign for it, it indicates your acceptance of the integrity of the goods. We cannot control the speed of logistics and couriers, nor the quality of the personnel involved. The speed depends on both the courier company and local traffic conditions, while service quality is primarily determined by the quality of local couriers. Every courier company has employees with poor performance. If you return the product for these reasons, we will not accept it.

Quality:

Natural wooden products cannot be compared with handmade accessories. There may be a small number of defects or differences in patterns, which are all normal phenomena. Those who seek perfection should be cautious when purchasing. Customers with high requirements are advised to skip this item. Thank you! Online shopping involves risks, mostly due to transportation issues. We carefully package each product, but some damage may still occur during shipping. Our store offers the lowest wholesale prices with minimal profit. If the buyer discovers quality issues or damage during delivery, they can request a refund or replacement, but the return shipping costs must be borne by the buyer. The seller does not accept any returns paid upon delivery. Once the buyer places an order, it is assumed they are willing to accept it; those who are not willing should be cautious when purchasing.

Warm reminder: Natural wood products may be affected or even damaged under conditions such as exposure to direct sunlight, heavy impacts, or rain. Please store and use them in a cool and dry place!