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Supply source issues

A rigorous inspection will be conducted by a dedicated shipping department before shipment, and there should be no quality issues. If any problems that affect use do occur, please contact us promptly within 48 hours of receipt, providing relevant photographic evidence. We will resolve this for you properly, and we will cover all shipping costs. Since each customer has different requirements, it is impossible to meet every expectation. If any issues arise, please try to communicate with us.

Due to working hours from 8:30 AM to 6:00 PM, responses are normal during this time. We apologize for any delays after work hours, but we usually keep our phones on, so we respond promptly upon receiving messages.

If not due to quality issues, no return or exchange will be accepted. Quality problems include: damage, dirtiness, etc., as well as serious quality issues that are clearly undisputed. Non-quality issues include: stains, minor marks, man-made defects, color variations caused by computer displays (colors may differ across displays), preferences not met, differences from expectations, and poor feel—these are considered subjective buyer concerns and not considered quality issues.

By default, it is via express delivery. If you choose a specific method, please contact the shopkeeper before shipping. The shipping fee is borne by the buyer.