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2. Regarding prices

The issue of pricing is also likely a concern for everyone. The products from Gangmai Family determine their prices based on cost and quality, and no arbitrary pricing is applied. For the same design, different quality levels result in significantly different costs, which explains the wide range of selling prices.

3. Regarding the price reduction for the baby product

We are developing a product; initially, we only do pattern making. We produce a small quantity to see how the market responds. We will include the mold-making costs in the selling price. If the market response is poor, this product will be discontinued. If the market response is good, we will produce in large quantities. At that time, both the raw material costs and labor expenses for the assembly line will decrease. With lower costs, we will naturally reduce the price to leave more profit margin for you.

4. Regarding Payment

With years of physical wholesale experience, the domestic and international wholesale customer base remains stable, and inventory levels for various products change rapidly every day. If you need to purchase urgently, please make sure to place your order. Please confirm with our customer service staff whether the quantity of the product you require is sufficient. If there is a small stock available on the same day but you do not place the order and pay, there is a possibility that other customers may make payments and ship goods. Therefore, it cannot be guaranteed that the inventory will still be sufficient the next day. We hope you understand, and please pay promptly after placing the order.

5. Regarding after-sales service

Since most items from Gangmai Family are made using alloy stones and oil drips, and are handcrafted, there is a possibility of stones falling out due to the violent shipping methods used by couriers. In such cases, please do not panic. Generally, the stones will fall into the OPP bag, and you can use a toothpick with some glue to pick them up—it takes about half an hour. If any items are out of stock, please contact our customer service promptly. As Alibaba is a wholesale website, we typically earn only a few cents per item. Therefore, damaged products cannot be returned or exchanged (the shipping costs are too high). If you are a long-term customer of Gangmai Family, you can store a certain quantity (more than 10 pieces) first and send them back together; Gangmai will exchange them for you.

All products listed by Gangmai Family have plenty of in-stock items. When the inventory is ready, we will ship them on the same day, no later than the next day.

6. Regarding shipping

For customers with high quality requirements, please choose products with higher prices (over 4 or 5 yuan). Orders under 200 yuan will not be processed. We appreciate your understanding. We can accept orders, and the factory offers preferential pricing for larger quantities..

For beginners at Alibaba, those who don’t understand the ordering process, please read this article first.

Please register an Alibaba account before purchasing. When buying, be sure to include the product in the inventory list; do not purchase separately, as this may lead to confusion.

A single order form currently allows ordering 50 products. If you want to order more than 49 products, please create a new order.

1: Regarding the number of batches, all productsJust follow the above batching method; there are no restrictions on the amount, and mixed batches are supported!

2: There are 2 customer service representatives for Alibaba sites, which can be selected under "Enterprise Online" on the right.

3: GeneralNo online ordering supportedThe product is one that we are temporarily out of stock; please contact us if you need it. We will produce or place the order as soon as possible.

4: RegardingStyle and color issuesThere are color options available; it is recommended that you purchase the corresponding color and style according to your needs. For styles sent randomly, when arranging the order,All defaults will be sent in a mixed collection.Friends with specific requirements can note down the style or color.We will try our best to prepare it for you according to your requirements.However, there will inevitably be shortages. I hope everyone can be understanding, and we can make up for it during the next restock.

5:Regarding shippingAll deliveries are collected uniformly at night.Orders on that day are usually shipped within 1-2 days.The shipping will be slightly delayed, as there are many orders to process ahead of us, and several customers need to reshoot photos or change addresses. Therefore, we will send the items only after everything is ready! We will arrange shipment as soon as possible! We hope you can understand!

6: Regarding shipping, we assume Shantong as the default carrier. Please check first whether it will arrive. For shipping or logistics, we will contact the carrier in advance. Thank you for your cooperation; we will also check if it arrives, but mistakes can occur. To ensure timely delivery, please verify by yourself as well. For areas where it may not arrive, postal parcel service can be used instead.

If you need faster delivery, you can choose SF Express with payment at destination.

7. Shipping costs have been revised: Now our products includeAutomatically generated weightThe feature means that each product has its own weight, and the shipping costs are also generated automatically. There may be slight discrepancies; please contact customer service promptly.

8: For customers in remote areas of other provinces, products worth over 500 yuan and weighing more than 5 kilograms can generally be shipped via logistics. Of course, the price will be higher than that of shipping. The logistics industry in Yiwu is very developed. Basically (excluding certain regions), a box of goods costs 10–25 yuan; an additional 10 yuan applies in transit areas, and the extra weight fee is also cheaper. It can be said that the more orders you place, the cheaper it gets. However, there are also limitations: you need to pick up the goods at a freight station or designated unloading point. The logistics company will call you at that time, so it’s not convenient to pick up the goods directly. It’s better to use express delivery instead. Please note the designated logistics company in the shipping form. We default to Shentong and Nanda; those who cannot use these two carriers should remember to leave a message. I hope everyone contacts a logistics company themselves before placing an order. You can do this by searching on your own or calling 114 to check the logistics route from Yiwu to your local location and choosing a nearby point. Then inform us of the Yiwu logistics phone number, and we will deliver it to your service point.

10: Regarding the new solution for returns and exchanges:
Since it is wholesale, the quantity shipped is very large, and it is impossible to check every item for any minor defects. Potential issues include productsWrong shipment, productsQualityIssue,PackagingDamaged, delivery servicecrushed, the product has small partsdefect. Online wholesale is not the same as physical retail wholesale. If you are a local customer, the exchange process is very simple—just visit our inventory warehouse and we will confirm it upon receipt, but it’s different when sending items out, as shipping costs will be incurred. If you purchase 10 products,SameIt is defective, and this product has not even cost more than 10 yuan. We naturally do not agree to send it back, as it is clear that the issue lies with us—we will bear the shipping costs. This is something that a trustworthy seller must uphold. Please refrain from asking how <t_0000000_3> was resolved, as we operate as a wholesale supplier on Alibaba here. <t_000000_3> The same product can be sold several times over, yet we have only increased prices by just 10 percentage points.
How should I replace a defective product?How to do it well? If there are defective products and the quantity is small, please accumulate them first and also contact the online customer service. For example, if the defective products exceed 100 yuan, please send them back all at once.We will cover the shipping cost.The product you return will be shipped together with other items in your next order. We can either process it further at the factory or replace it with a new one. This reduces the number of shipments and delays caused by customer service issues related to products, thereby accelerating service and delivery speed. Therefore, if you agree to this terms, please contact customer service and indicate your acceptance of the new ordering process. If you find it difficult to accept or only want to place one order at a time, please choose carefully, as when selecting a supplier, we are also choosing a customer. We aim to partner with long-term customers.

If the quantity is large, we can negotiate! Especially for products produced by ourselves, we can offer the ex-factory price!

From now on, I would like to express my sincere gratitude to all of you on behalf of Gangmai E-commerce for your support. Thank you also for considering our proposal. I hope that in the second half of the year, everyone will continue to work hard and become genuine sellers of both online and physical products.