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“Common Questions & Wholesale Rules: Subscriptions Are Considered Agreement”

1: What kind of delivery are you sending? Can we switch to another carrier?

A: Currently, we are cooperating with Tong Express. For other express services, you need to contact customer service to pay the difference, and orders will be shipped the next day. SF Express can ship on the day of payment, while EMS cannot.

2: Could the price be lower?
A: All prices on the website are factory prices. If the order amount exceeds 10000 or the total orders exceed 1000, you can discuss it with customer service or contact me directly via phone.

3: Is it possible to adjust the shipping amount to meet the requirements? Can we include a gift item? Can we subtract the remaining balance?
A: Absolutely not! We support mixed ordering and retail sales, but please do not introduce the Taobao habit into wholesale!

4: What if you want to return or exchange the product after receiving it?
A: If there are no quality issues, no return or exchange is allowed. If a return is required, the buyer must cover the round-trip shipping and packing costs (order amount 10% + 5 yuan).
If any quality issues are found after receiving the goods, please take screenshots and contact customer service; we will actively resolve them.

5: What should I do if I no longer want it after placing the order?
A: A refund can be requested within 1 hour after placing the order; if it exceeds 1 hour, a compensation of 5 yuan for packaging and shipping labels is required.

6: I’m also in Yiwu. Can you deliver the goods?
A: Orders worth 2000 yuan or more can be delivered to your doorstep.

7: Is the product quality good?
A: We are an established factory with ten years of experience in the processing and production of hair accessories. The key to long-term success in business is quality, which we place great importance on.


8: How is it that just after I placed the order, you already reduced the price?
A: Due to the instability of some raw materials, if costs decrease, we will reduce product prices to benefit customers. Therefore, this situation is inevitable. If the price of the product you ordered drops within 3 days after purchase, you can contact customer service. After verification, the price difference will be refunded unconditionally (except for temporary discounts caused by promotions); if the product price increases after ordering, we will not contact you to compensate for the difference.

9: Are the products listed in stock? What if they are out of stock?

Answer: All of our products are available immediately. The items displayed on the page that allow ordering are in stock, so please feel free to purchase. Due to the wide variety of products and high daily sales volume, there may be occasional shortages caused by delayed removal of certain items from the shelves. We appreciate your understanding, and we will contact you promptly via phone or WeChat message to resolve the issue.

10: I don’t have Alipay. Can I send the payment via bank transfer?

Answer: We recommend using Alipay as it ensures secure payment and makes future shopping easier. If there are any difficulties, you can accept bank transfer. Before making the transfer, please take a photo of the item and indicate that a bank transfer is required, so we can arrange prompt shipping once the payment is received. After the transfer, please provide your Alibaba account, the bank involved, and the amount via Wangwang or by phone. Once we verify the payment and the item details are correct, we will schedule the shipment.

11. Can the products also have different styles and colors to choose from?

Answer: When the product was listed, options for selecting styles and colors were already set. You can check this on the page. If you have any special requests, please indicate them in the notes section. We will do our best to meet your needs, but if a color is unavailable, we will have to send it randomly! Please understand our limitations.

《After-sales and Evaluation》

Q: Please do not give mediocre or negative reviews arbitrarily.

Answer: No matter whether you encounter issues with services or products, just contact our after-sales WeWang account, and we will definitely help you resolve them objectively and actively—without avoiding any responsibility. Giving negative reviews frequently is of no benefit to either buyer or seller. We truly hope to retain every friend who loves “DuXiu Accessories” by solving your actual problems and improving our service level. We wish every customer a pleasant online shopping experience at “DuXiu Accessories”!

Q: What if the received product is missing or has quality issues?

Answer: If any items are missing after receiving the goods, please contact us within 24 hours. For quality issues, please take photos and send them to us within 48 hours after receipt for confirmation. We will provide you with a satisfactory solution.