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【Common Questions】

1. What is the minimum order quantity for the electric whipping machine (logo/color/style)?

Answer: The specific quantity is determined based on different styles.

Custom LOGO orders typically start at 1,000 units, and small batch production is supported for the first order;

Custom packaging is typically available starting from 1000 units.

2. What is the delivery time for customizing the logo on an electric whipping machine?

Answer: If producing up to 300 units custom-made, the production cycle is approximately:

Laser engraving: 3-7 days

Stamping: 5–9 days

3. What materials can an electric whipping machine be made of?

Answer: You can choose materials such as ABS, stainless steel, or aluminum alloy, and the material can also be customized according to requirements.

4. What are the steps to customize a logo?

- Provide the logo documentation (in AI document or CDR format)

– Select the logo production process (you can choose engraving, screen printing, labeling, or other methods)

- Design renderings (the logo is designed by our company and placed in the product renderings)

– Confirm details (make adjustments to aspects such as logo position and size)

- Product production (samples will be sent to you for confirmation before entering mass production; postage is paid at receipt)

5. Instructions regarding returns and exchanges:

(1) Without affecting secondary sales, you may return or exchange the product without reason within 7 days from the date of receipt. Please ensure to return it in its original packaging to prevent damage during transit.

(2) For returns due to non-quality issues, the return shipping cost shall be borne by the customer.

(3) If there are invoices and gifts, please send them back together. If any is lost, it will be deducted according to the market price.

(4) Costs incurred due to logistics rescheduling caused by customer-related reasons (incorrect address, phone number, rejection, etc.) shall be borne by the customer.

6. Regarding Invoices:

If you need an invoice, please contact the online customer service when placing your order. The invoice information required is as follows:

(1) Electronic invoice: Company name, tax ID, receiving email address (2) VAT invoice: Company name, tax ID, bank account details, company address, contact number