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Precautions:
Issue with goods receipt: When receiving the goods, please ensure you immediately check whether the quantity matches the order.
If the delivery personnel from Cangli Logistics are not present, please request a signed confirmation from them.
Please prove how much goods you have received. If there is any shortage, we can refund the money or send you additional items.
We will be responsible until the end. If you come to contact us without a signed proof, the goods will not be delivered.
Our store is not responsible for this. To ensure a smooth transaction, please count the goods in person.
There is always a reason. I emphasize this because I hope all customers can understand.
Damage issue: For goods transported via logistics shipping, please keep this in mind.
Our products are packed very securely during shipment, but it is difficult to guarantee that the logistics and shipping process will not cause damage due to forceful unloading.
So no matter how many there are, you must open them and check. See if the packaging is damaged. If it is damaged.
Or, if you are not satisfied with the appearance, please refuse to accept it. If you sign for it without checking, or if there are issues such as damaged packaging, the recipient will be responsible for all consequences.
Our company shall not bear any responsibility for skin damage caused by transportation reasons.
Logistics transportation: If your goods are to be shipped via logistics, please identify the logistics company that offers the nearest pick-up location to your location. Then contact customer service to confirm everything is in order.
We will arrange the logistics method you provide for shipping. If a relevant logistics arrangement cannot be made, customer service will contact you to confirm the logistics method. Only after your acceptance can the goods be shipped.
All customers should be aware that many shipments require them to collect the goods themselves. After the goods arrive at the designated destination.
If the goods are returned due to reasons such as inconvenience in picking up the goods, or if the acceptance of the goods is refused without reason.
Need to cover the round-trip shipping costs.
Product quality: All products are delivered directly by major manufacturers.
However, various uncertainties may lead to the absence of certain features. Please make sure to prepare accordingly.
Our company guarantees that it is from the original manufacturer!
Return & Exchange: Conditions for return & exchange – if the product has quality issues that result in missing functions, we will handle it through a return or refund.
Return and exchange procedures are outlined in the return and exchange form, including the reasons for the items being returned or exchanged. Other reasons include poor sales performance or issues not as expected, which are not related to product quality.
We do not support return or exchange requests.
Explanation: What we produce is not high-end items, not handicrafts, nor artworks. It is just ordinary products. For those who are perfectionist or have extremely high standards for products,
Please make a graceful turn and take an alternative route. The transportation is handled by a third-party logistics company, which is beyond our control. The shipping time depends on various factors such as weather, vehicle arrangements, and traffic conditions.
The shipping time we provided is for reference only and does not form part of the contract, nor can it be used as a reason for returning the item.
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