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How many batches are involved, and is mixed ordering supported? Are there any restrictions on the amount? How is the shipping cost calculated?

All products can be ordered in smaller quantities as per online options; mixed orders are supported. The total amount for mixed orders must reach 1 yuan, with no limit on quantity. Payment via Alipay/WeChat or direct bank transfer is available—three different payment methods.

We specify the weight for each product. When you place an order, the system automatically calculates the weight. The shipping cost is generated automatically based on the weight, and this generated cost is the fee for shipping via courier. If you need to use logistics services, contact customer service to adjust the shipping cost; the logistics shipping fee is paid at the destination.

Is the listed item in stock? What if it's not available?

All of our products are available for immediate purchase. The items displayed on the page that can be ordered are in stock, so you can buy with confidence. Due to the wide variety of products and high daily sales volume, there may be occasional shortages caused by delayed removal of certain items from the shelves. Please understand this, and we will contact you by phone or Wangwang to resolve the issue.

I have already paid. When will the shipment be made, and how long will it take to receive the goods?

Due to the high volume of shipments daily, we will deliver items within 10–48 hours after your payment is confirmed, in order of payment. Shipping time may vary depending on distance, weather conditions, and the operational procedures of different courier services. Under normal circumstances, items arrive in Jiangsu, Zhejiang, and Shanghai in 1–2 days; in Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it takes typically 2–3 days, while in other regions it ranges from 3–5 days, and in remote areas from 4–7 days. Shipping outside the province generally takes 3–7 days! If you haven’t received your item after the specified period, please contact our customer service. (If there are delays or losses due to increased shipment volumes during peak online sales seasons or when courier companies experience capacity issues, we appreciate your understanding, and we will handle the situation appropriately.)

I don’t have Alipay. Are there any other ways to complete the transaction?

We recommend using Alipay, as the payment and goods are secure, and it is also convenient for future purchases. If Alipay is not feasible, bank transfer is acceptable. Please contact customer service before making the transfer to help us arrange fast shipping of the requested items after receiving the payment. After the transfer, provide your Alibaba account, bank details, and amount via Wangwang or mobile phone. Once we verify the payment and the items match, we will schedule the shipment.

Special reminder: Please ensure you verify the bank account number and account details! For more information, contact customer service!

What should I do if the received product has quality issues or is out of stock?

If there are shortages or quality issues with the items after receiving them, please contact customer service promptly within three days. For quality problems, please take photos upon receipt and send them via Wangwang; we will provide you with a satisfactory solution. If the item is indeed out of stock as indicated on the list, please contact our customer service to request a refund.

Ordering will be deemed as acceptance of the following terms

(i) If the amount reaches 1 yuan, mixed orders are allowed, with no limit on quantity; each product is ordered in smaller quantities compared to online orders.

(II) There may be omissions during mixed shipments. If you find that the quantity received is less than the ordered amount, please contact us promptly. The validity period is within 3 days after receipt. If the deadline is exceeded, we will arrange to supplement the missing items upon confirmation.

(t_III) If the product has no quality issues, it cannot be returned after receipt. We will cover the return shipping cost for quality issues; for replacements, the customer must bear the shipping cost.

(t_5) For items out of stock that require notification, please note “Out of stock – notify me” in the order message!

(t_6) Regarding express deliveries, all shipments without notes will be sent using the default Zhongtong delivery service. If it cannot arrive, contact customer service to arrange another delivery method, which may require a surcharge.

For shipping, all logistics fees are pay-at-delivery, and the items must be picked up in person. When purchasing products, submit the order and contact customer service to change the shipping fee to zero. If, without special instructions, we choose logistics services at freight stations to save the buyer’s shipping cost, these services do not deliver to your doorstep. These logistics services are similar to passenger buses—they transport goods directly between two locations, with one being for passengers and the other for cargo. Please confirm whether such logistics services are available nearby before placing an order. Compared to large, well-known logistics companies, these services offer lower shipping costs, but due to the high volume of orders, the service quality is significantly inferior. We do not accept returns due to delays caused by the logistics during transportation. If you are not satisfied, you can discuss with us to select a suitable logistics option. In the Jiangsu, Zhejiang, and Shanghai regions, express delivery is also an option; although the cost is higher, it delivers to your doorstep.

Logistics companies vary in their pricing standards, and we estimate that these may not be accurate. Therefore, our side will not provide any estimates or bear any costs related to logistics. We strongly recommend that customers find their own dedicated logistics company for the shipment from Yiwu to the destination. Yiwu is a well-developed logistics hub in China. We hope customers can select a logistics company that meets their expectations. Our side is not involved in the logistics industry and does not understand the underlying rules of logistics.

Regarding logistics matters, our experience is for reference only and we do not assume any “unexpected” situations arising from logistics issues. Those who are worried, please refrain from posting!!

For shipments with tracking, if you haven't received the item after 7 days, please contact us!