The information notes are invalid and shall be based on the order confirmation. Therefore, regarding the delivery address, recipient name, product dimensions, product color, etc., please check and verify the details carefully when placing the order.

All the dimensions and specifications marked by us are measured manually, and normal errors may exist.

After receiving the payment, our company will immediately prepare the goods according to your requirements and ship them within 3 days using the delivery method you selected. In case of any special circumstances, we will notify you separately.

The price listed on the website is a wholesale price; no distribution via agents, no retail sales, no sample shipments, and no price negotiation.

<t_ MEMBER CLIENTS CAN ENJOY MEMBER PRICING, DISTRIBUTION ON BEHALF OF THIRD PARTIES (BELOW THE MINIMUM ORDER QUANTITY), SAMPLE SHIPPING, AND MORE… >

Our store has a very small profit margin, which is based on sales volume, so we refuse any form of negotiation.

Due to the large volume of supplies, it is normal for there to be temporary shortages. If the items you purchased are out of stock,

Within 3 items, we will not notify you otherwise and will arrange shipment directly: If there is a shortage of many items, we will inform you immediately and discuss a solution together. Items out of stock within 3 days will be refunded; if replacement delivery is required, we will not cover the shipping cost for that.

1) Since it is wholesale, the quantity shipped is very large, and it is impossible to check every item for minor defects. Potential issues may include wrong products sent, quality problems, damaged packaging, damage during transportation, or minor defects in the products. Online wholesale is not physical retail. If you are a local customer, the exchange process is very simple—just bring the item to our inventory warehouse for verification, and we can exchange it. However, the situation is different when sending items out, as shipping costs must be covered. If you purchase 10 items and one of them is damaged, especially if the damage cost is less than 10 yuan, we certainly cannot agree to return it. This is a requirement for a trustworthy business; please do not ask how Taobao is resolved. You should know that this is Alibaba, and we only engage in wholesale. The same product can be sold multiple times.

2) The customer must verify the quantity and quality of the goods within 3 days of receiving them, and report any issues promptly to the after-sales customer service for resolution. If there are no objections within 4 days, it is considered that there are no problems with this partnership, and the transaction is completed. Returns will not be accepted if the customer is dissatisfied subjectively or claims that there are no quality issues despite actual problems. The professional packaging is carefully inspected before shipment. If any item is out of stock, please contact after-sales customer service to request a refund.

3) Please contact our customer service before returning the product to confirm the product category and quantity. If you return the product without any notice, we will not process it. The returned product must be in its original packaging, and there should be no damage to the product upon return. If the product is damaged and cannot be repaired, we will not provide a refund.

4) Please do not return products not from our company, to avoid any inconvenience when making a return.

5) If you wish to return the item, please include a note inside the package stating: member name, order number, contact information, reason for return, and other relevant details.

We receive many packages every day. Please write a note; if you don’t, we won’t know that it’s a return and may not be able to process it promptly.

All cash-on-delivery items will be rejected. If no contact is made, the items will be returned directly, and we will not process them.

6) In cases of returns or exchanges due to personal reasons or special circumstances, the item will be refunded at 20% discount, and the shipping cost must be borne by the customer.

For orders over 1 month, we will not save them, nor perform any queries or handle any after-sales issues. For those who have a long-term partnership, understand each other, confirm receipt promptly, and provide positive reviews, we will offer priority fast delivery, monthly free new product samples, multiple shipments within a certain number of times, and returns or exchanges within a specified time, among other privileges.

To provide you with better service and save your time, please contact professionals for related matters.

We will not support returns or exchanges in the following cases

(1) Products with no quality issues and already used, or products damaged or soiled, which affect secondary sales
(2) Damage to the product due to abnormal use or improper maintenance (storage)

(3) Returns and exchanges for products that are unsold will not be processed.

(4) As it was ordered directly by the customer without checking the product details, the item received differed from expectations, and there were personal preferences not satisfied due to perceived quality issues.

(5) Orders exceeding 1 month

Note: Payment upon delivery, regular mail, SF Express, Deppon, etc. are not accepted. If no contact is made, the item will be returned, and we will not process it.

(6) If a single order does not involve more than 1 KG of goods, and some items need to be returned due to quality issues, the shipping costs for those defective items shall be borne by the company at its standard shipping rates.
(7) For single orders exceeding 1 KG, if some items need to be returned due to quality issues, the company will cover the additional shipping cost and return shipping fees for those products at its standard shipping rates.

For after-sales issues, please contact the after-sales customer service.