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Online Answers to Common Questions

Question: Are the items in stock?

Answer: Basically, all items in stock can be ordered. If there is a shortage or the item has been removed from stock, we recommend reaching out! Some quantities may not be updated promptly, and we welcome you to contact us with photos.

Question: When will the goods be shipped after payment?

Answer: For in-stock items, payment by 16:00 on the same day ensures delivery on the same day. If paid after 16:00, delivery will be provided within 48 hours after payment, and we will try to deliver on the same day. For custom products, please refer to the shipping timeline on the product page.

If there are large volumes of orders during event activities, the shipping schedule may be adjusted. For details, please contact customer service. Under normal circumstances, shipments will be made on time.

We will do our best to ensure the stability of supply. As the saying goes, “Things can change unexpectedly.” After all, we operate in wholesale and the daily sales volume is quite high. We cannot guarantee 100% that we will have the items available when you request them, but we assure you that if any items are out of stock, we will notify you immediately.

Question: Is the color of the product accurate? Is the color variation significant?

Answer: Due to lighting, shooting angles, and other factors, each monitor varies. Color deviation from online purchases is inevitable. We have tried our best to capture images that are as close as possible to the actual product. Please understand. All images are taken at 100% scale of the actual product!

Question: Detailed information about the product?

Answer: Each item has detailed descriptions, including color, size, etc., which are noted. If there is no detailed information, you can consult customer service first.

Question: What package is being shipped?

Answer: By default, it is shipped via Yunda or Shentong. If SF Express is required, please contact customer service before placing the order to adjust the shipping cost.

Question: What is the return and exchange policy like?

Answer:Stock items offer a seven-day no-reason return and refund policy. If there are quality issues within 15 days, you can return or exchange the product; for items beyond 15 days, refunds are not available, and repair services may be required at your expense. Customized products do not allow returns or exchanges.

If the product is damaged, sent incorrectly, missing items, or has large stains that make it unsellable, you may request a return or exchange. When applying for a return or exchange, please take photos first and contact our customer service for coordination. If it is confirmed to be a quality issue, we will cover the shipping costs. We do not accept payment upon delivery; please pay the shipping fee on our behalf first. The incurred fees will be paid directly to your designated Alipay account via Alipay. (Note: If you return the item without contacting us, we will not process the request.)

*Notes:

All after-sales issues must be reported to our customer service staff within three days of receiving the goods (based on the date of delivery confirmation). When applying for after-sales service, please provide the purchase order number. Only one after-sales request will be processed per order. Please ensure you carefully check the quantity, style, color, specifications, and quality upon receipt of the goods. Do not cooperate with customers who leave negative reviews maliciously. Thank you.

The small store has always adhered to “honest business practices” as the fundamental principle for company development. This is a responsibility we will not shirk in any way, but anything that is not within our company’s responsibilities, we will not compromise on due to various reasons. Without rules and standards, nothing can be accomplished; each store has its own rules, just as everyone has different shopping needs. We develop as a company, continuously learning and establishing relatively comprehensive processes and systems, all in order to serve everyone better. What we seek is mutual cooperation and success.

Finally, may all business partners enjoy thriving business and abundant wealth!