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Ni Sha Accessories Factory welcomes you

Store Q&A: Questions and Answers

1. Regarding order placement

For each product, we specify the reference weight. When placing an order, the shipping cost is automatically calculated by the system, and there may be slight discrepancies. If you have any issues, please contact our customer service immediately. Group products are shipped free of charge; non-group products can also be shipped free of charge together with group products. You can contact customer service to adjust the shipping cost. Delivery time in Jinhua area is not guaranteed. Please contact the store’s customer service before placing the order. Our store does not support delivery in Jinhua area. Please be aware of this. Orders of this store amounting to more than 200 yuan do not support unconditional refunds or exchanges.

2. On Discounts

1. Members: Members enjoy store discounts and other special privileges; for details, please refer to the member section on the store’s homepage.

All member discounts are automatically generated by Alibaba's system. Alibaba will calculate the number of transactions and amounts for each member, and they will be upgraded automatically once certain conditions are met.

After a successful transaction, Alibaba's system will automatically register you in our membership system. You can also apply directly in the member section on the store homepage, and we will arrange the review.

3. Regarding the event

To offer our customers high-quality products at affordable prices, we will introduce new items every week and organize various promotional activities from time to time. Stay tuned!

4. Regarding the product

This factory specializes in wholesale of accessories, with products produced in bulk and primarily handcrafted. There may be slight differences between different batches; minor defects (that do not affect sales) are inevitable. It is recommended to obtain samples before purchasing. Everyone should understand that quality correlates with price—do not rely on your imagination, as it is limitless, and we cannot meet that expectation. Please understand! For customers with very high quality requirements, please visit the specialty counter to purchase.

5. Regarding after-sales service

1. Signing for delivery: Please ensure you personally inspect and sign for the goods. This is your right, and it is also key to our after-sales service. Thank you for your cooperation. (If it is not convenient for you to sign for the goods in person, please inform the person who will sign for you on your behalf, a relative, or the security guard to inspect and sign for the goods.)

2. Missing items or quality issues: If there are any missing items or quality problems after receiving the goods, please contact customer service promptly within three days after signing for delivery. For quality issues, please take photos of the problem immediately after receipt and send them via WeChat with our customer service. We will provide you with a satisfactory solution. Please bear any consequences if the deadline is missed.

3. Returns and Exchanges: If you are not satisfied with the product or do not like it, you may return or exchange it within three days of receipt, provided it has not been used and is not suitable for resale. Generally, standard products allow for free returns and exchanges within three days of delivery, while some products offer a seven-day return policy.

Note:

1. The following conditions do not allow for returns or exchanges: A the product packaging is damaged or incomplete, or the accessories or related documents are missing; B unauthorized repairs or modifications; C improper use or storage; D color variations are not eligible for return, and items outside the post-sale service period.

2. After-sales service is the most fundamental service of the company. We are willing to provide excellent after-sales support, and it also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging products, and try to comply with the company’s regulations to avoid affecting your after-sales service.

3. The above provisions regarding the handling of damaged and quality issues products: if some items have problems, if the customer wishes to return the entire order, the shipping cost, as stipulated by Alibaba, must be borne by the buyer.

6. Regarding Invoices

Can an invoice be issued? --- Yes --- If an invoice is needed, please contact customer service and provide the specific invoice details.