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【Ceramic Care】

1: When using a dishwasher, choose one with a "ceramics and crystal" washing function.
2: Porcelain decorated with gold and platinum edges should not be heated in a microwave oven.
3: The pH value of the lotion must be between 11 and 11.5. When washed with clean water, the water temperature should not exceed 80°C.
4: Do not immerse a hot cup directly in cold water, as this may cause rapid temperature changes that can damage the porcelain.
5: If there are scratches, you can polish them with toothpaste.
6: If there is tea stain, you can clean it with lemon juice or vinegar.

【Frequently Asked Questions】

Question: Are you the manufacturer?
Answer: We are the manufacturer, and we have received on-site verification from Alibaba. You can check our information..

Question: What shipping method should I use?
Answer: Select the appropriate shipping method based on the customer’s location, and purchase in bulk via the logistics provided by the customer.

Question: When will the order be shipped after payment?
Answer: Take photos before 4 PM of the same day for immediate delivery, and after 4 PM for delivery the next day. For items that are out of stock or large orders, the timing will be determined through negotiation with customer service.

Q: Can I issue an invoice?
Answer: Invoices can be issued (one copy per transaction; a 13% VAT invoice may incur an additional 12% tax rate, while a regular invoice may incur a 3% tax rate). You can contact customer service to provide the invoice recipient name and amount.

Q: What should I do if it is damaged or has quality issues?
Answer: If it is for shipping via courier or door-to-door delivery, please rest assured to sign for the package. Provide images (or videos) within 24 hours and inform the customer service staff of the order details. After verification by the customer service staff, a replacement shipment can be sent directly to the customer (Note: Excluded if the damage is borne by the customer or if it is sold at a discounted price per agreement).

Question: Regarding return and exchange issues;
Answer: If you are not satisfied after purchase, you can return it unconditionally within 7 days of receiving the goods. Just ensure the safe transportation of the items; the return shipping cost shall be borne by you.

Question: Regarding black spots, defects, or safety issues;
Answer: The standard for qualified national daily porcelain is that the diameter of black spots should not exceed 2 mm, with a maximum of 4 spots. Any ceramic product with black spots within this range is considered qualified. Ceramic products are not 100% perfect; pinholes are process issues that are difficult to avoid. All products produced meet national standards and will not affect use. Please rest assured. Those who are sensitive to this may choose carefully. Additionally, our ceramics are fired at a high temperature of 1280 degrees Celsius, and all toxic or harmful substances will be evaporated at this temperature.