Do you support OEM/ODM customization? What is your Minimum Order Quantity (MOQ)?
Yes, we provide comprehensive OEM/ODM services, supporting custom bag logos, colors, materials, styles, patterns and packaging.
For stock items, we accept orders with 0 MOQ. For customized items, the MOQ ranges from 50 to 500 pieces, depending on your specific customization requirements. For first-time buyers, we support small trial orders to help you reduce inventory risks and test the market quickly.
How long does it take to make a sample? What is the mass production lead time?
We provide fast sampling service; standard samples are normally finished within 7 to 10 days. The mass production lead time is generally 15 to 30 working days, subject to order quantity and customization complexity. Our mature production system guarantees on-time delivery.
How do you guarantee bag quality? Do your products hold eco-friendly certifications?
We are a BSCI-certified factory with a strict quality control system. Every item goes through multiple inspection procedures from fabric procurement to finished products, including abrasion resistance and zipper load-bearing tests. Our eco-friendly bag line meets international standards such as REACH, fully compliant with regulations for European and North American markets.
What packaging and shipping options do you provide?
Standard PP bags are available, and custom outer cartons and tags can be made according to customer requirements. For cross-border logistics, we are familiar with volumetric weight calculation rules for bags and offer lightweight packaging solutions to cut your shipping costs. We support fast delivery via FedEx, UPS and DHL, as well as DDP service (covering customs duties) by sea, air, train or truck, delivering goods door-to-door conveniently.
What payment methods and trade terms do you accept?
We support secure payment channels including Alibaba Trade Assurance and T/T. Our available trade terms include EXW, FOB, CIF, DAP and DDP.
What is your policy if I receive goods with quality defects or shipping damage?
We offer complete after-sales support. If defects are caused by production faults, Alibaba's Easy Return service is available. You may send the goods back to Alibaba's overseas warehouse for a quick refund. For transit damage, please supply photos as proof, and our professional customer service team will reply within 24 hours with a proper solution.
How can I confirm whether you are a trading company or direct manufacturer?
We are a direct manufacturer equipped with independent production lines, workshops and QC teams. We hold SGS inspection reports, and we accept video tours or third-party factory audits.
Besides, we have a professional sourcing team. If you need other products, we can assist with procurement to fulfill all your demands with one-stop service.
Will I receive exclusive benefits or discounts by cooperating with you? What perks can long-term partners enjoy?
We offer monthly discount coupons for new clients when the order value reaches $3,000 for the first cooperation.
Long-term customers can enjoy priority production, favorable pricing, free new arrival samples and more privileges.
