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Jiangsu, Zhejiang, and Shanghai, Anhui: 6 yuan/kg for the first portion, 1 yuan/kg for additional weight.
Tianjin, Guangdong, Fujian, Shandong, and Beijing have a base charge of 8 yuan/kg, with an additional charge of 4 yuan/kg for excess weight.
Liaoning, Jilin, Heilongjiang, and Hainan have a base rate of 13 yuan/kg, with an additional charge of 11 yuan/kg for excess weight.
Henan, Hubei, Hunan, Hebei, and Jiangxi: 10 yuan per kilogram for the first portion, 6 yuan per kilogram for additional weight.
Guangxi, Chongqing, Sichuan, Guizhou, Shaanxi, Yunnan, and Shanxi: 12 yuan per kilogram for the first portion, 9 yuan per kilogram for additional weight.
Inner Mongolia, Ningxia, Gansu, and Qinghai have a base rate of 15 yuan/kg, with an additional charge of 13 yuan/kg for excess weight.
Tibet and Xinjiang: 20 yuan/kg for the first portion, 20 yuan/kg for additional weight.
Hong Kong, overseas: 35 yuan per kilogram for the first portion, 35 yuan per kilogram for additional weight.
Due to the large wholesale quantity and heavy weight, contact the store owner to recommend a cheaper shipping company, or opt for freight logistics transportation.
Buyer Instructions
1. After-sales service
If you have any questions or concerns regarding the item, please contact customer service before purchasing. We will address them all. In case of quality issues with the product, we can offer a replacement (for replacement requests, please contact us within 24 hours after receiving the item and have it shipped within 2 days). We do not accept returns or exchanges due to personal reasons after purchase. Please understand.
We acknowledge the quality issues: severe unraveling, severe holes; the product description does not match the actual item.
Issues we do not accept: factors such as customer preferences, overly high expectations, color differences due to different monitors, and changes in the customer’s personal opinions are, unfortunately, not within the scope of quality issues. Therefore, we cannot process a replacement order for you.
2. Regarding color difference
For each photo, we have verified the color based on the actual item. However, every monitor has some color variation (for example, the brightness of a monitor can alter the depth of colors on clothing, and the display settings and colors of monitors from different brands vary as well—this is a problem that no online seller can overcome, yet it is also one of the minor advantages of online shopping). Therefore, color variation cannot be used as a reason for return or exchange. We appreciate your understanding!
3. Regarding hair loss
Dear friends, rest assured—it isn’t shedding hair; it’s the floating hair left over from processing and cutting. Just pat it gently, and it will disappear.
4. Shipping issues
We will process the shipment within 24–72 hours after confirming receipt of your payment. After shipment, the shipping reference number will be noted in the delivery details, and you can check it yourself. If you do not receive the item after 5 days, please contact the shopkeeper for assistance.
Our store promises to ship within the aforementioned delivery time. However, if the goods fail to be delivered on time due to the courier company or other reasons, we shall not bear any responsibility.
All consequences arising from issues such as an unknown, incorrect, inactive, unresponsive phone number provided by the recipient, or an incorrect address are not our responsibility! Therefore, please ensure to provide accurate personal information when making a purchase.
Courier services can only deliver to urban areas of major cities. If the receiving address is in rural, remote, county towns, or mountainous regions, please choose postal mail or EMS for delivery; or select a courier in advance. If the courier company confirms that delivery is impossible, we will automatically switch to postal delivery. Therefore, any time delay will require you to wait a few more days, as postal delivery is extremely slow!
For retail customers: This store is an Alibaba wholesale site. There is no profit from dolls, toys that have been opened, or toys that get dirty. Please handle these issues yourselves—you will bear the shipping costs. No matter how you return the items, we don’t have extra funds to cover those shipping costs. We do not accept returns. It is recommended not to purchase toys from this store. As a wholesaler, these issues are not our concern. A retail sale only yields a profit of 2 yuan, and we cannot take on this risk. Items worth over 300 yuan are considered wholesale goods! Once the goods are shipped, you must apply for a refund, and we will deduct the shipping cost from it.
5. Shipping instructions
For addresses such as over-area zones, schools, dormitories, and mailboxes, delivery reliability cannot be guaranteed. We will not be responsible for any delays in delivery in such cases~ Those choosing express delivery should confirm first whether delivery is possible. The provided address must have someone available to sign for the package during the day and maintain smooth communication! If the package is returned due to this issue, the buyer will bear the shipping cost, regardless of whether the purchase was completed or not.
The delivery time is for reference only. In case of severe weather, traffic accidents, or company reorganizations, delays may occur. The attitude and quality of the courier service are beyond our control. We hope you can understand our difficulties. If there is a delay, please do not blame us. Any negative reviews due to courier issues will not be accepted; they are malicious evaluations, and we will file complaints to the end. We also hope customers can be more understanding!
6. Shipping and receiving goods
Please ensure you open the package in front of the courier and check that everything is correct before signing for it. If there are any issues (referring to the condition of the goods and the correct quantity), please refuse to sign for it. The quality of courier agents varies greatly, and almost all courier companies face such problems. If you want a colleague or security guard to sign on your behalf, you must communicate in advance. Once signed for, it means you have agreed to it. If problems arise later and you seek compensation from the courier company, they will not accept it! Of course, we also have no way to be responsible. Remember, remember!
Note: : Note
Dear friends, please take a close look at the product description before purchasing. We have provided detailed information regarding the size and fabric.
All products in our store are photographed in real life, but due to factors such as lighting and monitor color differences, the colors are still based on the actual items.
3 To protect the interests of both the buyer and the seller, please check the goods in front of the courier upon receipt. If any discrepancies or damage are found, please notify us promptly. If you ask someone else to sign on your behalf, please communicate in advance. Once the goods are signed for, it means you have agreed to them, and the courier company will not be responsible, nor will we assume any liability.
If there are any quality issues, please notify us within 48 hours. We require photos to be sent to us. For returns or exchanges, please take good care of the items so they are not affected for future sales. If it is due to quality problems, we can only cover the shipping cost at the time of receipt from you. If the shipping method is expensive or pay-on-delivery, the additional shipping costs must be borne by the buyer.
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