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Buyer Notes:
1. Reply to Messages
If I cannot respond promptly (please don’t worry, this is definitely not avoiding the issue or ignoring you all; it’s just that I am not at the computer right now or am responding to someone else’s messages).
II. Shipping Time
Due to the high daily shipment volume, our logistics team also works very hard. Orders placed before 4:30 PM can usually be shipped on the same day (except for company events or major holidays). Orders placed after 4:30 PM may require shipping the next day. Please understand!
III. Regarding postage and information on courier logistics companies
Shipping and postage: Please do not be intimidated by the high postage estimated by the system. Due to inconsistent product weights, the shipping cost will be displayed as higher after placing the order! If you have any concerns regarding the postage after purchasing, please contact our customer service promptly. We will adjust the correct shipping cost for you, and then you can confirm the payment!
Regarding shipping: Since the weight of our products ranges from several kilograms to over a hundred kilograms, different regions and items use different shipping methods. Specifying a particular carrier is not currently supported.
4. Transportation Issues
We have an obligation to provide buyers with information on the shipping progress, but we cannot assume responsibility for the delivery (the shipping is not operated by us. Some unexpected situations and delays during transportation are beyond our control. We hope you can understand this. If you have any issues, please contact customer service, and we will assist you in resolving them as soon as possible). Additionally, the quality of delivery staff from the shipping companies varies greatly. If you encounter staff with poor attitudes or inadequate service, you may choose to file a complaint with the shipping company. Before signing for the package, please check it in person for any damage caused by transportation or human error. You can contact us, and we will file a claim with the shipping company.
5. On Evaluation and Recommendations
We attach great importance to your feedback and shopping experience. If you have any dissatisfaction, please let us know directly, and we will actively improve and serve you well. If you are satisfied with our products and services, please share this with your friends. We cherish the relationship we have with each of you. We hope to provide you not only high-quality products but also our service and enthusiasm! Finally, wish every one of you come with joy and return satisfied. Thank you for your visit and support!