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Answers to Common Questions about Shuanghua Orders:
Question: For custom products for clients, what format should the design files be in?
Answer: The design drafts must include the original files such as AI/CDR/PDF. If there is no original design, clear images can be provided.

Question: Does the mold fee include the prototype cost? How many prototypes can be provided?
Answer: The mold fee, also known as the sample fee, requires providing 2–3 samples. If the amount is large, only one sample will be provided. If the customer requests additional samples (no more than 5), a separate sample fee will be charged based on the product unit price.

Question: How many days does it take to produce a sample?
Answer: The prototype is typically completed within 7–9 days, depending on the complexity of the product design.

Question: How can I know if the products you make match the customer’s design? Is it possible to modify the mold in between?
Answer: After receiving the mold fee, our company will arrange for mold technicians to prepare 2D or 3D renderings for the client’s confirmation. Before the formal mold production begins, the client may submit modifications; our company will adjust the mold design if technically feasible. If modifications are required during the mold-making process due to client reasons after the confirmed mold drawings have been issued, the cost of remolding the mold shall be borne by the client.

Question: Can you issue invoices? How many surcharges are added to the invoices?
Answer: Invoicing is possible. A general invoice incurs an additional 3 percent, while a VAT invoice requires an additional 11.5 percent (the industry tax rate is relatively high).

Question: Can you offer cash on delivery? Can the remaining balance be paid after receiving the goods?
Answer: Our payment method is a 30% deposit first, with the remaining amount to be paid before shipment.