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Question: Is the listed price on the website a custom price, and what is the minimum order quantity?

Answer: The prices on the website are symbolic; the actual prices are calculated based on specific requirements. If the order exceeds a certain quantity, the production and printing fees will be refunded. For sample fees, a minimum order quantity of 500 units is required; prices vary depending on the quantity below that threshold!

Question: For custom products for clients, what format should the design files be in?

Answer: The design drafts must include the original files such as AI/CDR/PDF. If there is no original design, clear images can be provided.

Question: Does the mold fee include the prototype cost? How many prototypes can be provided?

Answer: The mold fee, also known as the sample fee, requires providing 2–3 samples. If the amount is large, only one sample will be provided. If the customer requests additional samples (no more than 5), a separate sample fee will be charged based on the product unit price.

Q: How many days for sample production? How many days for bulk production?

Answer: The prototype production usually takes 7–10 days, depending on the complexity of the product design. For bulk production, it generally takes about 12–20 days, with the exact time depending on the quantity. If there is an urgent order, additional fees may be required for expedited production.

Question: How can I know if the products you make match the customer’s design? Is it possible to modify the mold in between?

Answer: After receiving the mold fee, our company will arrange for mold technicians to prepare 2D or 3D renderings for the client’s confirmation. Before the formal mold production begins, the client may submit modifications. Our company will adjust the mold design if technically feasible; however, if modifications are required due to client reasons during the mold-making process despite the confirmed mold drawings, the cost of remolding the mold shall be borne by the client.

Question: Can you make payments via online ordering? Is it possible to deliver the goods and pay upon receipt, or should the remaining balance be paid after receiving the items?

Answer: We offer two payment methods: 1. Place an order on Alibaba’s website and pay the full amount; 2. You can transfer funds via bank or Alipay to pay a 30% deposit first, with the remaining amount to be paid before shipment.