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Regarding after-sales service
1. If any quality issues arise within 7 days of receipt (based on the delivery note signature date), after the buyer submits relevant quality photos and obtains confirmation from the courier company, our store will proactively provide return or replacement service and cover the return shipping costs;
2. The product dimensions may vary due to different measurement techniques; color differences can also occur due to different monitor settings. Minor issues such as tiny threads or stains that can be addressed do not constitute quality problems and are not included in returns due to quality issues.
3. If the buyer returns the item due to personal reasons (such as not liking it, incorrect choice of style, or the product not meeting expectations), the buyer must pay the shipping fee issued by this store. If the shipping fee is not paid, this store may refuse the refund request until the shipping fee is paid;
4. If the buyer wishes to replace the product with a different color or size, the cost shall be borne by the buyer. When making a replacement order, ensure that the original packaging and accessories (such as tags) are intact.
5. Our company does not accept: any form of payable shipping fees; if returns or exchanges are required, the buyer must pay first;
6. Our company does not accept: requests for discounts or compensation on the grounds of wrong delivery or product quality issues without any evidence from the buyer;
7. Return the item (place a note inside the return package indicating the refund amount, product code, and quantities for each color. Make sure not to forget to include your order number, WeChat ID, the recipient’s name, and contact information, so the warehouse can verify and contact you immediately upon receiving the item)
8. If we deliver the goods on time, we are not responsible for any losses caused by delays in the courier’s delivery schedule.
Regarding evaluations
After each transaction, you will have the opportunity to provide feedback on our products and services; we place great importance on your reviews.
If you are satisfied, please take your time to write down your feelings in the review, so more buyers can understand both our products and your purchasing experience.
If you have any concerns or encounter any issues related to the transaction, please contact our customer service promptly. Let’s work together to resolve them and do our best to ensure your satisfaction. Please avoid giving a neutral or negative review without prior communication with us, as reviews are a summary after a transaction is completed. If you still have questions unresolved, ending the transaction in this way would be too hasty. You agree, right?! Our greatest hope is that every buyer who visits can enjoy the joy and convenience of online shopping. Your praise and satisfaction are the greatest encouragement for us. Our development relies on everyone’s support—let’s start with communication!