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                                                             Are the items in this store in stock? What if they are not available?

All of our products are available immediately for purchase; please feel free to buy. Due to the wide variety of items and high daily sales volume, if they are not removed promptly...

We apologize for any shortages caused. Please understand, and we will contact you via Wangwang or by phone to resolve the issue.

We have already made the payment. When will the shipment be delivered, and how long will it take to receive the goods?

Due to the high daily shipment volume, we will ship your order as soon as possible within 48 hours after your payment is confirmed. Our orders are shipped in the order they were paid for by all buyers.

The delivery time may be affected by distance, weather, and other uncertainties. If your order is urgent and you want it shipped on the same day, please contact customer service before making the payment.

What should I do if the received product has quality issues or is out of stock?

If there are shortages or quality issues with the items after receiving them, please contact customer service promptly within 70 hours. If there are quality problems, please take photos immediately after receipt and send them to customer service.

I have received the item, but I don’t like it very much. Can I return or exchange it?

If you are not satisfied or do not like the product, you may return or exchange it without using it, provided it has not been sold again, and the shipping cost is on your own.

The following situations do not allow returns or exchanges

The packaged returned product is damaged or incomplete, and the accessories or relevant documents are missing.

BUnauthorized repair or modification;

C has not been used or stored according to proper methods;

D Products with a strict after-sale service period;

Seasonal products will not be refunded after the expiration date (e.g., mosquito repellent clips in summer become thermal patches in winter);

For products that have been removed from sale by the company, no returns or exchanges will be accepted.

                         Please count the quantity of goods and items in person when the delivery person arrives at your home for signing for delivery.Please contact customer service promptly when there is a shortage of items.

If the item is missing: First, check the weight on the delivery note and the original weight of the goods after receipt. Keep the packaging bag safe, take photos, and contact customer service—it will be processed as soon as possible.

HelpPlease verify the weight of the delivery notes, and confirm via the system that the goods have been dispatched. If there is indeed a shortage, we will arrange for you to receive the missing items as soon as possible.

If it is verified that the items have been shipped normally, and the buyer signs for delivery without checking the quantity or examining any damage, the loss shall be borne by the individual.