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Customization Instructions

Please contact via Wangwang to discuss the business details.

Common Questions

Question 1: When will the shipment be delivered? What shipping method will be used?

1. By default, it is ShenTong. If you need to send via another courier service, please contact the business department.

2. The delivery time for small orders is generally within three days (count starts after payment), usually on the same day.

Or shipping the next day; if there is a shortage or holidays, the delivery date will be postponed. In special cases, we will contact you proactively.

Question 2: I have already paid, but the goods haven’t been shipped yet. What’s going on?

1. Wholesale Customers:

If delivery cannot be made on time or if the item is temporarily out of stock, the business will contact the buyer for coordination.

If contact cannot be established, we will send it again once it becomes available in the short term.

If we cannot contact the buyer or cannot deliver the goods in the near future, our company will handle the shipment without logistics.

The buyer will contact the business using the order records to proceed with the transaction.

2. Retail customers:

You can send it, but we cannot guarantee the delivery timeline. Normally, it will be within three days; if there is a shortage or during holidays, the date will be postponed.

In special circumstances, the business will contact the buyer for resolution. If no contact is possible, our company will proceed with the shipment.

Please contact the business with the purchase record after the transaction.

3. Micro-business Taobao Customers:

Dropshipping: Due to limited staff, it is also impossible to guarantee delivery on the same day or the next day. Please be cautious when ordering.

Question 3: What should I do if the received goods are different from what I wanted?

1. Cases caused by the buyer, such as purchasing the wrong item, entering incorrect information, lack of communication with the business, or other similar situations.

The buyer is responsible for all shipping costs, and if it does not affect secondary sales, the item can be returned or exchanged.

2. It is due to our company’s reasons; the product cannot be used normally, incorrect items are shipped, or communication was not conducted before placing the order.

Due to inconsistencies and other reasons, you may return the item for a refund or exchange it. For details, please contact our staff for further negotiation.

Question 4: What should be done if the goods are damaged?

1. Due to our company’s reasons, you may return the product or exchange it, ensuring the buyer’s interests are protected.

2. Due to the courier company, please keep the evidence for the buyer. Our company will assist the buyer in filing a claim with the courier company.

3. Due to the buyer, if the product can be repaired, the buyer shall bear the round-trip shipping and repair costs.

You can contact the business for after-sales service. If the product cannot be repaired, the buyer shall bear the losses themselves.

Question 5: Can we handle the custom order?

Yes, it is possible. The specific details depend on the complexity of the custom requirements and the order volume. Since it is a custom product,

No return or refund is allowed, but after-sales service is available.