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1. Regarding the number of batches, is mixed batching supported? Are there any restrictions on the amount? How is the shipping cost calculated?
Answer: All products can be ordered in the specified quantities mentioned above; there is no limit on the amount. Mixed orders are supported, and Alipay transactions are also accepted! For each product, we specify the weight, and the shipping cost will be calculated automatically by the system. Please contact customer service promptly if you have any issues.
2. Are the products listed in stock? What if they are out of stock?
Answer: All of our products are available immediately. The items displayed on the page that allow ordering are in stock, so please feel free to purchase. Due to the wide variety of products and high daily sales volume, there may be occasional shortages caused by delayed removal of certain items from the shelves. We appreciate your understanding, and we will contact you promptly via phone or WeChat message to resolve the issue.
3. Can the products also have different styles and colors to choose from?
Answer: When the product was listed, options for selecting styles and colors were already set. You can check this on the page. If you have any special requests, please indicate them in the notes section. We will do our best to meet your needs, but if a color is unavailable, we will have to send it randomly! Please understand our limitations.
4. I don’t have Alipay. Can I send the payment via bank transfer?
Answer: We recommend using Alipay as it ensures secure payment and makes future shopping easier. If there are any difficulties, you can accept bank transfer. Before making the transfer, please take a photo of the item and indicate that a bank transfer is required, so we can arrange prompt delivery once the payment is received. After the transfer, please provide your Alibaba account, the bank sending the money, and the amount via Wangwang or by phone. Once we verify the payment and the item details are correct, we will schedule the delivery.
5Please do not give random negative reviews!
Answer: If you encounter issues with service or product quality, please contact our after-sales WeChat account immediately. We will objectively help you resolve the problem. Giving negative reviews too frequently is of no benefit to either buyer or seller. We truly hope to retain every friend who loves this product, solve your actual problems, and improve our service level. We wish every customer a pleasant online shopping experience!
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