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1. Color variation issue: All products are photographed using real items, and efforts are made to make the colors resemble the actual ones. Customers who cannot tolerate even a slight color difference should be cautious, as this may lead to unnecessary financial and time waste.
2. Size issues: Please review the product description in detail or communicate with us before purchasing. When placing an order, please indicate the color and size of the product you want; otherwise, we will assume delivery according to the title description.
3. Shipping issues: The delivery speed varies depending on the city of origin. Especially during bad weather or legal holidays, delays may occur. Additionally, the quality of staff at each shipping company branch also differs; there may be cases where the staff have poor attitudes or packages are damaged. These are unexpected factors that sellers cannot predict. In any case, if you encounter any inconvenience, please contact us, and we will actively communicate with the shipping companies to resolve the issue.
4. Item loss: Generally, item loss occurs due to package damage. If you notice that the packing tape has been replaced, damaged, torn, or broken, or if there are signs of opening, please do not accept the package. If you accept the package without inspection, we will have difficulty taking responsibility for any missing items, shortages, or transportation accidents. We hope you understand. If it was signed by a security guard or an agent, please inform them in advance to verify the items inside the package.
5. Quality issues: For items that can be opened, we will try to open them, verify them carefully, and conduct thorough inspections before shipment. Any size or color problems are not due to our negligence during shipping. If a replacement is required, the shipping cost will be borne by the buyer. If quality issues are discovered after receipt, please contact us promptly within 48 hours of receiving the item, providing relevant photographic evidence. We will resolve this issue properly for you, and we will cover the postage.
6. Regarding evaluations, we will make every effort based on price and quality, win customers with integrity, create a fair and harmonious shopping environment, improve the national shopping environment and habits. Online shopping offers many benefits, and it requires everyone to cherish and work together to maintain it. We must treat every transaction with honesty! Everyone is welcome to provide us with reasonable feedback. If there are issues in transactions, we will first seek communication to resolve misunderstandings and conflicts. Negotiation can be used for resolution, and we will take this seriously as our negligence and responsibility. Understanding and respect are mutual! Please stay away from this pure environment for buyers with malicious intentions and schemes!
7. We are professional manufacturers of plush toys, plush accessories, plush fabric tote bags, student stationery, clothing accessories, and one or two yuan gifts. Welcome your business; we look forward to long-term cooperation and mutual benefit!