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About returns and exchanges due to quality issues

1. The delivery is expected within 15 days (based on the receipt date on the shipping document). If any quality issues with the product are found, please contact customer service immediately. Claims after this deadline will not be accepted. The defective product must be kept in its original packaging (please bring your own packaging; do not attach or write on the original manufacturer’s box). For returns exceeding 5 kilograms, the return shipping cost will be covered by our company. Returns of 5–10 kilograms should be sent via regular logistics; the shipping cost is borne by us. We do not accept expensive logistics services such as Deppon and Jiajie, or Tianti Huayu. Any violation may result in the customer bearing the shipping cost.

2. Please contact the after-sales customer service before returning the item. Kindly fill out the after-sales form to enable us to track your return and handle it promptly.

3. For customer specifications regarding product colors or styles, we will do our best to meet them, but no guarantees can be made 100%. No returns or exchanges will be provided if the color or style does not match.

4. For goods damaged during transportation, considering that it is very troublesome for customers to seek compensation directly from the logistics company, our company will assume full responsibility. However, the claim must be made within 3 days after receipt, and the after-sales service form must be completed and submitted within the same period. If the claim is not made within the 3-day period after receipt, it will be assumed that the goods were intact upon receipt.

5. In the case of sending products not sold by our company to our company, we reserve the right to refuse processing all returns and exchanges and have the customer bear the shipping costs, with the goods being returned directly to the customer.

6. The following conditions do not allow for returns or exchanges:

The packaged returned product is damaged or incomplete, and the accessories or relevant documents are missing.

Unauthorized repair or modification;

C was not used or stored according to proper procedures;

Products with a post-sale service period.

Seasonal products will not be refunded after the expiration date (e.g., fans in summer and thermal patches in winter).

7. After-sales service is the most fundamental service of the company. We are willing to provide excellent after-sales support, and it also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging products, and try to comply with the company’s regulations to avoid affecting your after-sales service.

8. As mentioned above regarding the handling of damaged or quality issues products, if the weight does not reach five kilograms, and the customer wishes to return the item, the shipping cost shall be borne by the customer.

Because many of them are coming to Alibaba for the first time and are not familiar with the processes, after a period of review and feedback from all employees, solutions to some common issues have been identified. Of course, there are also many areas that need improvement; everyone is welcome to suggest improvements! Your small suggestions will be invaluable experience in our growth process!

1: Regarding how many batches, is mixed ordering supported? Are there any limits on the amount? How is the shipping cost calculated?

All products can be ordered in the above quantities, with no limit on amount! Mixed orders are supported! Alipay transactions are also accepted!

We specify the weight for each product. When placing an order, the shipping cost is automatically calculated by the system, and there may be a slight discrepancy. If there are any issues, please contact customer service promptly.

2: Is it randomly selected when shipping, or can the style be chosen?

Regarding style and color issues, mixed styles will be sent by default during order fulfillment. If you have specific requirements, please note the style or color in the remarks (there is a field for notes when placing the order; enter the model number and style, for example: Y1: Black). We will try our best to fulfill your requests, but some items may be missing. We hope you can understand. Large items should be noted in the comments, while small items will be sent randomly. Colors and styles are also sent randomly, but you can leave notes, and we will try to match them according to your notes. If a color or style is missing, we will send it randomly. Please accept our apologies! There is a field for notes when placing the order.

3: Customers who need to check items or view orders should send their Alibaba account to customer service for easier tracking. The Alibaba account refers to the login account located in the upper left corner of the Alibaba page.

4: How long will it take to get there?

In Jiangsu, Zhejiang, and Shanghai, it usually arrives in 1–2 days; in Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it usually takes 2–3 days. For other regions, it takes 3–5 days, 4–7 days for remote areas, and 3–7 days for logistics outside the province!

5: When will the shipment be delivered?

Regarding shipping: All deliveries are collected uniformly at 6 PM. Orders placed that day are usually shipped the next day or the day after. There are many other orders to process first, and many customers need to reshoot photos or change addresses, so we will arrange everything before sending out the package! We will arrange the shipment as soon as possible! We hope you can understand. The courier company we use is Tidian Express; please visit http://www.ttkdex.com/ for more details.

6: How can I view the order number and transaction records?

Please log in to your Alibaba account first, and then click on the Assistant.

Then select the transaction records to view them.

Location of the order number: