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Our company has partnerships with various courier companies. The default courier is Zhongtong Express; for other carriers, please note them in the order details. Shipping services are available for orders over 500 yuan!
2. Shipping Time
Shipping: Orders placed before 2 PM that day can be shipped immediately, while orders after 2 PM will be shipped the next day. For urgent orders, please contact customer service for priority handling.
Logistics: Orders placed before 12:00 noon on the same day can be shipped. Orders placed in the afternoon will be shipped the next day.
Note: Due to the wide variety of products, stock shortages may occur. Please understand the inconvenience caused to customers. If a customer’s order is less than 30%, we will not notify them to dispatch the existing stock. For other products with shortages,
Shipped within 3 days. For customers without stock, the second order will be free shipping! Thank you for your understanding and support.
3. Out of stock
The customer must verify immediately after receiving the product to ensure it matches the order details. If there is any discrepancy, please contact our customer service on the same day. If more than 3 days pass, the company will handle the situation as appropriate.
4. Returns and exchanges.
Customers can return or exchange the item for free within one week of receiving it, and they are responsible for the return shipping costs. For orders longer than one week, a 10% damage fee will be deducted, provided it does not affect future sales. For orders longer than one month, a 30% damage fee will be applied.
Note: Regarding shortages. If there are differences from the order details on our shipping list, we will carefully verify each distribution step. The situation is reported as it is; we will not compensate double because of third parties. If dishonest behavior occurs, we will consider whether to continue working together.