sitting area high elastic sponge staff training chair sitting for a long time not tired comfortable computer chair staff foldable hebei office slip 坐域高弹海绵员工培训椅久坐不累舒适电脑椅职员可折叠河北办公滑

Product After-Sales Guarantee Description

Dear customer, thank you very much for your trust and purchase! To protect your rights and interests, our store adheres to clear and transparent after-sales service standards. All products undergo strict quality checks before shipment to ensure they are defect-free. The specific after-sales policies are as follows:

1. Shipping and Damage After-Sales Service

1. All products are delivered as brand-new genuine items with complete sets of accessories, and undergo strict inspection before leaving the factory.

2. In case of damage, paint peeling, deformation, or missing accessories during shipping, please take photos and record videos within 24 hours after receipt, contact customer service, and we will send a replacement or exchange free of charge, with no additional costs for the customer.

3. If no feedback on transportation issues is provided after 24 hours, the shipment is assumed to be intact and signed for; claims for damaged goods will not be processed.

2. Product Warranty Policy

1. Our products offer a two-year warranty service. If the issues are not caused by human error or occur due to normal use, free repair and replacement of accessories are available.

2. Warranty scope: normal operational failures such as natural damage, jamming, abnormal noises, and inability to raise or lower the air pole, pulleys, lumbar pillow, handrails, chassis, and other core components.

3. Not covered by warranty: damage caused by human contact, violent assembly/disassembly, self-modification, excessive weight usage, water ingress, scratches and wear, or damage resulting from relocating the device.

III. Returns and Exchanges Instructions

1. No-reason return and exchange: If the product does not fit, the size is incorrect, it has not been installed or used, or the packaging is intact, a seven-day no-reason return and exchange is available.

2. If it has been installed, used, and shows significant wear or stains, no return or exchange is allowed.

3. If the return is due to personal reasons, the round-trip shipping cost shall be borne by the buyer; if it is due to product quality issues, the shipping cost shall be covered by this store.

4. Installation and After-sales Service

1. All products come with detailed installation manuals and installation videos; easy to install.

2. If parts are missing during installation, the hole positions are incorrect, or the accessories do not match, customer service will provide free one-on-one guidance + free replacement of accessories.

3. If you encounter any issues with adjustment, functions, or abnormal noises during use, please contact customer service at any time for lifelong assistance.

5. After-sales Commitments

Our store adheres to integrity and after-sales service, avoiding evasion or delays. Any issues will be resolved promptly, and we strive to ensure every customer’s shopping experience is satisfactory. Enjoy your use!

Anji Changtong Furniture Co., Ltd. – Focused on healthy seating for fifteen years. We fully understand the real needs of people who sit for long periods, which is why SupportTech was developed. Through the integrated support of the base, lumbar, and backrest structures, as well as flexible armrests, comprehensive support for the body during sitting is provided. The three systems of active support, responsive support, and adjustable support work together to optimize the seating health system in all aspects, ensuring that every chair truly serves the comfort and well-being of users.

Since its establishment in 2011, we have been committed to the research, development, production, and sales of plastic accessories, ergonomic chairs, office chairs, and computer chairs. The company operates a 1,800㎡ manufacturing base (with the factory area expected to expand to 8,000㎡ by the end of 2027), equipped with over 100 precision machines. Currently, we have more than 200 employees, with a daily output exceeding 3,000 units, a storage area of 6,000㎡, and over 30 intellectual property rights. We serve numerous partners. Shunkang adheres to the values of “integrity, gratitude, innovation, and mutual benefit,” and takes “providing high-quality, green, and healthy chairs” as its mission, working together with global partners to build a healthy office future.