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Shipping Time

1. Please believe that the store hopes to ship as soon as possible, even more than you do. However, due to the high daily volume of orders, it takes some time to organize and stock items uniformly. The shipping schedule is as follows: payments received by 1:04 PM that day can result in delivery on the same day, except for special circumstances. The store will submit delivery details in the evening; if the shipment status remains unchanged before this, please do not pressurize. The store will update the status after shipping.

2. Save the item for 72 hours; unless otherwise specified, if not paid promptly, the transaction is considered abandoned, and the item will be resold.

3. Some items may experience temporary stockouts, resulting in outofstock orders. If you have already paid, the store will promptly notify you to apply for a refund or switch to another style of item.

4. If you need an invoice, please provide the necessary documents to customer service. Since an application must be submitted to the department for unified invoicing, we will ship the product to you first. Once the invoice is issued, we will send it to you immediately. We do not issue invoices by default; warranty coverage is valid only with the warranty card.

After-sales Guarantee

7-day return policy
If any quality issue is encountered with the item within 7 days of purchase, you may request a free return or exchange without any fees; if there is no quality issue within 7 days, returns and exchanges will be accepted at your own expense for the round-trip shipping costs. Additionally, the returned item must meet the following requirements:

1. The product is in pristine condition and has not been used, with all related accessories included.
2. Returns and exchanges must be made in original condition, intact
3. The gifts, invoices (receipts), and other accessories accompanying the baby should be returned together.

Note:
1) When returning or exchanging goods, please be sure to attach a note indicating the reason, Wangwang number, order number, recipient contact information, address, phone number, etc.
2) The store warehouse does not support pay-at-delivery shipping, which may result in the warehouse not receiving your return shipment.
3) Please pack the item carefully when returning it. If it is damaged upon delivery to the store’s warehouse, the warehouse will refuse to process the return.

Warranty Policy

Due to the wide variety of products sold by the small shop, the specific warranty period shall be subject to the manual. Warranty refers to the free technical support service provided for quality issues with products within the warranty period when used normally. The rules for shipping replacement parts are as follows: the small shop will cover the shipping cost for replacement parts within three months from the date of receipt and signature, while the customer is responsible for the round-trip shipping cost if more than three months have passed. For improper use or warranty periods beyond the warranty period, the small shop charges a corresponding cost for the parts, and the customer is responsible for the round-trip shipping.

Logistics Instructions

For small items from the store, they are shipped via express delivery; large items are sent through logistics services. Due to the lack of complete logistics partners and numerous options, the specific warehouse for shipping will be determined based on your address. Logistics differs from express delivery—the delivery time is slower. In Jiangsu, Zhejiang, and Shanghai, it takes generally 3–5 days, in Xinjiang and Tibet 15–20 days, and in other regions 7–15 days. The store cannot guarantee an exact delivery time, and the operational standards of logistics companies are beyond our control. We can only make judgments based on experience. Please maintain a positive attitude when shopping online. If you are in a hurry, you can contact the store’s online customer service to expedite the delivery.

Delivery receipt reminder

The small store has dedicated staff for inventory preparation, packaging, and shipping. Please rest assured that all items are carefully inspected before delivery. Whether signed for by the customer or someone else, please open the package and verify the items are intact before signing for them. Confirm the quantity and then proceed with the sign-off! If any issues arise, please contact the store immediately using the phone number on the shipping label or logistics document. The store will negotiate with the freight company and provide compensation, replacement, or a refund depending on the situation. Due to poor communication between logistics companies, some freight companies have charged customers extra transit fees. If you encounter such transit fees, please contact us. After receiving your item, keep the original packaging for one month to avoid returns or replacements due to quality issues or personal problems. If the packaging is lost, no return or exchange will be provided.