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【Common Questions】

1. Does the actual product of the electric pepper grinder include ingredients and ingredients?

Answer: The actual grinder does not include ingredients. The ingredients shown in the main image, SKU image, product details page image, and video are only for visual effect.

2. For the dry-battery type pepper grinder, what kind of battery is required? Can ordinary batteries be used?

Answer: Alkaline dry batteries must be used!

The electric pepper grinder requires a momentary discharge current of 3–4A from the battery. Alkaline batteries are power-type batteries capable of meeting this momentary discharge requirement. It is recommended to purchase batteries from brands such as Nanfu or Jinbaanguo that offer equivalent quality to ensure smooth opening of the bottle.

3. Is there any factory information on the product packaging? I don’t want customers to know where I source my goods.

Answer: There are 2 labeling methods for products in stock at our factory, as follows:

【Cross-border Version】English packaging, Chinese and English instructions (no information from our factory), managers choosing this version are advised to label it themselves.

【E-commerce Version】English packaging, Chinese instruction manual, Chinese stickers (includes factory information)

The sticker contains information such as the voltage and current of the product, applicable standards, manufacturer details, name of the factory, and certificate of conformity, as required by the National Quality Administration. It is recommended that owners of online channels choose the e-commerce version.

Please indicate the desired version in your order. Since most owners need to take the goods back and label them for resale,Unnotified orders default to the cross-border version, and the seller is responsible for all associated risks.

4. What is the minimum order quantity for the electric pepper grinder (logo/color/style)?

Answer: The specific quantity is determined based on different styles.

Custom LOGO orders typically start at 500 pieces, and small batch production is supported for the first order;

Custom packaging is typically available starting from 1000 units.

5. What is the delivery time for customizing the logo for the electric pepper grinder?

Answer: If producing up to 200 pieces custom-made, the production cycle is approximately:

Laser engraving: 3-7 days

Stamping: 5–9 days

6, What materials can an electric pepper grinder be made of?

Answer: You can choose materials such as ABS, stainless steel, or aluminum alloy, and the material can also be customized according to requirements.

7, What are the steps to customize a logo?

- Provide the logo documentation (in AI document or CDR format)

– Select the logo production process (you can choose engraving, screen printing, labeling, or other methods)

- Design renderings (the logo is designed by our company and placed in the product renderings)

– Confirm details (make adjustments to aspects such as logo position and size)

- Product production (The samples will be sent to you for confirmation before moving to mass production; postage will be paid at receipt)

8. Instructions regarding returns and exchanges:

(1) Without affecting secondary sales, you may return or exchange the product without reason within 7 days from the date of receipt. Please ensure to return it in its original packaging to prevent damage during transit.

(2) For returns due to non-quality issues, the return shipping cost shall be borne by the customer.

(3) If there are invoices and gifts, please send them back together. If any is lost, it will be deducted according to the market price.

(4) Costs incurred due to logistics rescheduling caused by customer-related reasons (incorrect address, phone number, rejection, etc.) shall be borne by the customer.

9. Regarding Invoices:

If you need an invoice, please contact the online customer service when placing your order. The invoice information required is as follows:

(1) Electronic invoice: Company name, tax ID, and receiving email address

(2) VAT invoice: company name, tax ID, bank account details, company address, contact phone number