tiktok same style hankey hand guard essence oil 10ml moisturizing anti-chapping hand oil hand care hand cream wholesale 抖音同款韩纪护手精华油10ml保湿润防干裂手油手部护理护手霜批发

Guangzhou CaiCi Cosmetics Co., Ltd.

Service Items

■Regarding Shipping
1) Generally, products purchased before 18:00 and paid for can be shipped via express service on the same day for small packages, and for larger items, shipping starts the next day. However, due to various factors, it is not possible to guarantee that all orders will be delivered on time. We will try our best to ship them within 48 hours of payment;
2) Due to the large volume of products shipped by some companies, it is possible that shortages or out-of-stock situations may occur after orders are placed. We will ship products strictly in accordance with your orders. If any shortages occur, we will contact you by phone to discuss a resolution.
■Regarding After-Sales Service
1) After the goods are shipped, we will do our best to help you track the delivery status and ensure you receive them as quickly as possible. However, since we use express shipping and logistics services, we cannot control the exact delivery time. We apologize for any inconvenience and encourage you to contact us if you have any questions.
2) The profit from wholesale operations is very limited. In case of dissatisfaction with the product or damage caused by logistics, refunds or discounts will not be accepted! A three percent loss is within normal shipping losses; please understand this. The shipping costs for returns and exchanges are to be borne by the customer. We are a reputable manufacturer and will ensure strict packing and sealing of goods.

3) Our company follows three inspection steps when shipping: sorting, verification, and packaging, which ensures complete control over missing or under-delivered items. Each order comes with a detailed list, and you must count the goods while the courier is present! If any items are missing, contact us immediately! Never come to us after receiving the package to report what was missing—issues after delivery are the responsibility of the recipient! (Signatures are taken on behalf of the doorkeeper; those signed by someone other than the actual recipient also count as receipt.)
■Regarding Returns and Exchanges
1) For products purchased from our store, if there are quality issues, return or exchange can be processed within seven days. Please contact customer service first to facilitate the return process as soon as possible; otherwise, returns and exchanges will not be accepted! (Photos of the items must be provided for return or exchange.)
2) Before receiving the goods, check the packaging first. If there are any damages, please verify the items before signing for delivery. If damage occurs, inform us promptly on the same day regarding the name and quantity of the damaged products, and take photos on site and send them back to our after-sales customer service for processing. This is necessary to claim compensation from the courier.
■ Disclaimer
1) We shall not be liable for any losses incurred due to returning the product or applying for a refund without contacting customer service.
2) If it does not comply with return or exchange regulations and is shipped with payment on delivery, we will refuse the signature entirely and bear no responsibility;
3) If the product is returned without the buyer's text information, making it impossible to locate the buyer, and it is confirmed that contact has been lost with you, we shall not assume any responsibility;
4) If the product fails to arrive due to the buyer's incorrect address or other reasons, we will assist you in finding it. If it is indeed lost, we shall not assume any responsibility;
5) Since some products are fragile, buyers must be careful with packaging during returns to ensure the products are safely sent back. The company will not assume any responsibility for damage during transit.
■Regarding Evaluation
1) After receiving the goods, if there are no special circumstances, please confirm receipt as soon as possible.
2) After receiving the goods, if you have any concerns regarding the products and services, please do not rush to evaluate them; instead, report them to the company promptly so that we can handle it properly as quickly as possible.

2) When encountering issues with slow logistics, we will make every effort to expedite the process and resolve them properly. Thank you very much! Please do not rate the product due to logistics problems! Many thanks!

■ Honest Business Practices
We guarantee that all products are described accurately, have the latest production dates, and offer reliable service to ensure a worry-free shopping experience and make your purchase enjoyable!