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Shipping: Customers who place orders before 2 PM that day can receive delivery, while orders after 2 PM will be shipped the next day. For urgent orders, please contact customer service for priority handling.

Logistics: Orders placed before 12:00 noon on the same day can be shipped. Orders placed in the afternoon will be shipped the next day.

Note: Due to the wide variety of products, shortages may occur occasionally. Please understand the inconvenience caused to customers. If a customer’s order is below 30%, we will not notify them to dispatch the existing stock. For other unavailable items, we will ship them promptly once they arrive.

8. Out of stock

The customer must verify immediately after receiving the product to ensure it matches the order details. If there is any discrepancy, please contact our customer service on the same day. If more than 3 days pass, the company will handle the situation as appropriate.

9. Returns and exchanges.

Customers can return or exchange the item for free within one week of receiving it, and they are responsible for the return shipping costs. For orders longer than one week, a 10% damage fee will be deducted, provided it does not affect future sales. For orders longer than one month, a 30% damage fee will be applied.

Note: Regarding shortages. If there are differences from the order details on our shipping list, we will carefully verify each distribution step. The situation is reported as it is; we will not compensate double because of third parties. If dishonest behavior occurs, we will consider whether to continue working together.