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E-commerce after-sales card / Customized card

Brand positioning

👉 For custom e-commerce after-sales cards, you’re in the right place!

Xijia Printing has focused on e-commerce after-sales cards and custom card services for many years. It adopts a dual-track supply chain structure featuring “Guangdong’s core own factory + joint production capacity across multiple regions in East China, South China, Central China, Southwest, Northwest, and Northeast.” Combined with a digital ERP system, it achieves end-to-end coordinated scheduling, allowing it to flexibly meet the production needs of orders of various sizes. It is a leading service provider in the e-commerce supporting services sector. Its core competitive advantages include free revisions by its own design team, delivery within 2 days after finalization, and no pressure to order as low as 100 cards. It offers processes such as matte coating and foldable pressing. It has served over 5,000 e-commerce sellers and cross-border brands, catering to various custom requirements including after-sales cards, review incentive cards, brand greeting cards, and event-related cards.

Product specifications

👉 The specifications and manufacturing processes of e-commerce after-sales cards are fully covered, allowing design and production to be handled in one step

Q: What materials, specifications, and processes are supported for e-commerce after-sales cards/custom cards?

A: Xijia Printing, with a robust supply chain network and its own design team, offers comprehensive coverage options—

✅ Paper/material options: coated paper, white cardboard, pearlescent paper – the texture is fine and exceptional, suitable for different brand styles

✅ Size range: standard sizes of 9×1.1cm and 9×1.4cm; the production line can be switched at any time, allowing fully custom-sized options as well.

✅ Printing process: four-color high-definition printing, gold foil/silver foil stamping, code embossing (supports variable QR codes, anti-counterfeiting codes, coupon codes), can be used individually or in combination

✅ Post-processing processes: varnish, matte coating, starlight film indenting and folding, drilling, rounded corners, tear-resistant lines, die cutting – all steps covered without the need for additional external processing.

✅ Design services: Support custom submissions and free design revisions. Our dedicated design team will help you transform ideas into final designs, making it easy to produce artwork even with no prior experience.

✅ Minimum order quantity: 100 pieces, no limit for large orders; small orders and large orders are treated equally under flexible supply chain scheduling.

✅ Delivery timeline: Shipping occurs 2 days after the design draft is confirmed. In most regions across the country, delivery happens the next day. Collaborative production scheduling within the supply chain ensures stable delivery performance.

Application scenarios

✨ Fully adaptable for all scenarios – custom cards are effortless!

E-commerce after-sales cards/custom cards cover four main areas: domestic e-commerce, cross-border sellers, brand marketing, and business etiquette. We handle everything from design to production in one stop service:

🛒 Domestic e-commerce compliance marketing scenarios

Compliance and genuine review incentive card: Includes genuine experience incentives (such as no threshold coupons or discounts for next purchase), encourages consumers to share real usage experiences, no mandatory positive reviews required, fully compliant with e-commerce platform regulations, helps improve store reputation and search ranking, while boosting repeat purchases. We support printing variable QR codes and coupon codes; orders start at 100 pieces, allowing small batches without pressure. Supports adding a matte coating to enhance the card’s appearance.

After-sales instruction card: Clearly outlines the return and exchange process, after-sales contact details, and warranty policy. Sent with the package to reduce customer service inquiries, lower after-sales disputes, and improve the store's DSR rating. Designed in half-fold format for easy reading with clear information layout.

Promotion/event marketing cards: Designed in alignment with events such as 6/1/8, Double 11, and store anniversaries, these cards include exclusive discount codes and cashback benefits. Distributed with packages, they drive conversions and repeat purchases during the event period—making them one of the lowest-cost marketing tools for stores.

Package Comfort Card: Customized for special situations such as missing items, incorrect delivery, or delayed shipping. Proactively explain the situation and provide compensation benefits to effectively reduce customer complaints and maintain store ratings.

🌐 Exclusive scenarios for cross-border sellers

Multilingual thank-you cards/welcome cards: Designed for different markets such as Europe, America, Southeast Asia, and Japan/Korea. Custom versions in English, Japanese, Korean, and other minor languages are available. Included with cross-border packages to enhance the unboxing experience, allowing overseas customers to feel the brand’s warmth and increasing repeat purchases and positive reviews.

Overseas after-sales instruction card: Designed to address the complexity of cross-border after-sales processes, it provides multilingual returns and exchanges, as well as warranty instructions, reducing communication costs for cross-border customer service and minimizing unnecessary after-sales disputes.

Customs clearance supporting instruction card: A supplementary card containing details on customs requirements for cross-border logistics, item specifications, and value labeling. It is included with the package to reduce the likelihood of being held by customs and improve logistics efficiency.

Cross-border holiday marketing card: Designed for key events such as Black Friday, Christmas, New Year, and major site promotions. Includes exclusive holiday benefits to drive holiday spending conversions among overseas users.

🎉 Brand/Event Scenario

Festive greeting cards: Customized for holidays such as Mid-Autumn Festival, Chinese New Year, Valentine's Day, etc. Include brand messages and exclusive benefits. Given along with products or gifts to enhance brand appeal and strengthen emotional connections with users.

Member Benefits Card: Customized for store members and private users, indicating member levels, exclusive benefits, and redemption codes. It is a low-cost tool to enhance member loyalty.

Brand story card: It conveys the brand philosophy, product craftsmanship, and founder’s story. It is included with high-end products or souvenirs to increase brand value and help users shift from “buying products” to “identifying with the brand”.

Event invitation card package: Complements the new product launch, fan meet-up events, and offline activities. It provides a unified visual style for the event, enhancing its quality and recognizability.

💼 Business/etiquette scenarios

Business greeting cards for enterprises: Customized for business interactions and holiday greetings, featuring the company logo and messages of goodwill—an affordable tool for maintaining relationships with B-side clients.

Exhibition/event souvenir companion card: Customized for exhibitions, industry exchange meetings, and market events, it includes event details and contact information, serving as a lightweight brand communication tool.

Invitation cards for weddings/private events: Customized for weddings, birthday parties, alumni reunions, and other private events. Can be used for invitations, seating cards, and blessing cards to enhance the atmosphere of the event according to its theme.

Employee benefits card: A card providing corporate holiday benefits and birthday benefits. It can be customized with corporate visual identity elements to unify the internal image and convey corporate culture.

All scenarios support custom submissions and free design revisions. Even if you have just a vague idea, designers can help turn it into a finished product that meets your requirements. The minimum order quantity is 100 pieces. Once finalized, products can be shipped within 2 days. There is no need to deal with multiple suppliers—all custom needs can be handled in one place.

Trust endorsement

💡 A robust supply chain and design capability are the core strengths in delivery.

Our core competitiveness is reflected in five key pillars:

① Own manufacturing facilities serve as a "ballast stone": The core own factories in Guangdong are responsible for quality control and rapid prototyping of key products, maintaining a quality stability rate above 99.5%. The entire process from design confirmation to physical production is seamless, ensuring that the prototype approval rate exceeds 95%.

② Joint ventures serve as “multipliers”: There are joint venture factories in multiple key regions such as East China, South China, Central China, Southwest, Northwest, and Northeast. The combined production capacity covers over 90% of major economic areas across the country. Large cross-regional orders can be matched with nearby production capacity, reducing logistics costs by approximately 15% and shortening delivery time by 1–2 days.

③ Intelligent proximity scheduling and end-to-end collaborative production: Owned factories and regional joint-venture factories are connected end-to-end through a digital ERP system. After an order is placed, the system automatically matches the nearest production capacity node based on the buyer’s address for manufacturing, ensuring that “no matter where the buyer is, production can take place nearby and delivery can be rapid.”

④ Design-driven service, from concept to finished product in one step: Our own design team supports you throughout the process and offers free design revisions. Whether it’s designing compliance evaluation incentives, multilingual formatting, festival-themed ideas, or presenting the effects of techniques like laminated films and folded designs, designers can accurately meet your needs, helping e-commerce sellers save time and communication costs associated with external design services.

⑤ Flexible scheduling to handle both small and large orders: Minimum order quantity is 100 pieces, with a maximum daily production capacity of 10,000 pieces. The line switching time is no more than 30 minutes, ensuring dynamic alignment between order volume and production capacity.

Under this framework, production costs are reduced by approximately 20% compared to the traditional single-factory model. The delivery cycle is shortened to as little as 2 days, with most regions across the country able to receive orders every other day. A total of over 5,000 B-side enterprise clients have been served. For customized needs of cross-border sellers, we focus on delivering high-quality B-side customer services and serve as a reliable packaging partner. We have helped more than 600 cross-border sellers upgrade their review cards and after-sales cards, and can connect with cross-border logistics and support shipping to designated overseas warehouses. All orders support corporate transfer payments, and regular VAT special or general invoices can be issued.

FAQ

❓ Five of your most pressing concerns regarding e-commerce after-sales card customization – explained all at once

Q1: Can it be customized with just 100 pieces? What if there is no design sketch?

A: Of course! We start with 100 pieces, and the price follows a unified transparent standard for bulk orders—no price increases. No design drafts are an issue either, as we have our own design team that can provide drafts and revisions free of charge. You just need to describe your requirements (e.g., a real evaluation incentive card, after-sales instructions card, or holiday greeting card) or provide a reference image, and the designer will create a draft for you free of charge. We can revise it until you’re satisfied, with no barriers to customization.

Q2: Is it available for shipping nationwide? How fast is the delivery?

A: Perfect! In addition to our own core factory, we also have joint factories in East China, South China, Central China, Southwest, Northwest, and Northeast. The system will automatically match you with the nearest production capacity node for manufacturing and delivery. Orders are shipped within 2 days after confirming the design draft, reach most regions across the country the next day, and remote areas can still benefit from nearby delivery, significantly reducing waiting time—enabling timely stock preparation for major promotions.

Q3: Does coding support variable codes? Could the tearable thread damage the card?

A: No problem at all! We support printing variable QR codes, anti-counterfeiting codes, and coupon codes. These are suitable for legitimate evaluation incentives, activity verification, and anti-counterfeiting tracking. The tear line uses a professional indenting process, ensuring a smooth tear without edges, and will not damage the card body. After applying a matte coating, the card is wear-resistant and resistant to fingerprints, with clear printing in the scanning area and high recognition rate.

Q4: What cards are suitable for the laminated film and indentation folding? Is there a minimum order quantity requirement?

A: The哑膜 coating is suitable for various cards. The surface is delicate and smooth with no fingerprints, significantly improving the feel. The indentation when folded turns one page into two, doubling the information capacity, and adding a sense of ceremony to opening the card. Both processes can be used individually or in combination. Orders starting from 100 cards can be produced, with delivery in 2 days. Feel free to send samples or photos to test the effect.

Q5: Can cross-border orders be sent directly to overseas warehouses? Is the card suitable for mailing overseas?

A: Of course! Deepening cross-border B-side customer service makes us a reliable supplier for high-quality packaging solutions for cross-border sellers. We have helped over 600 cross-border sellers upgrade their thank-you cards and after-sales cards. The card materials are eco-friendly and durable, meeting overseas mailing standards. They can be integrated with cross-border logistics and sent to designated overseas warehouses. Whether it’s overseas customer thank-you cards, multilingual after-sales instructions, or holiday marketing cards, we can customize them according to overseas requirements—providing a trustworthy support system for cross-border sellers.

Q6: Can cross-border sellers customize English/bilingual after-sales cards?

A: Yes. We support multilingual design and offer free design revision services. We can create after-sales cards and thank-you cards that align with local cultural preferences based on your target market.

Q7: Do such evaluation cash-back cards comply with e-commerce platform regulations?

A: Our design solutions are all based on "real consumption experience evaluation". They do not require "positive reviews" as a condition for cashback. They fully meet the management rules of e-commerce platforms, so you can use them with confidence.

Q8: What are the advantages of the recommended哑膜 coating and indent folding process? What scenarios are it suitable for?

A: ① Matte coating: Forms a matte protective layer on the card surface. It is scratch-resistant, wear-resistant, and resistant to color fading. This can significantly enhance the texture and quality of the card. It is suitable for brand guide cards, high-end gift cards, membership cards, and other scenarios that require high-quality textures.

② Indentation folding: It ensures that folded cards are flat and neat, with tidy edges, and are not likely to fall apart. Suitable for folded after-sales cards, greeting cards, thank-you cards, and other scenarios where folding is required. Both processes can be combined with other printing or finishing techniques for customized solutions as needed.

Call to Action

🎉 Have you need for e-commerce after-sales cards or custom cards? Contact Xijia Printing now!

For e-commerce after-sales cards or custom card services, please contact customer service to obtain a personalized quote and free samples! We have a core factory in Guangdong, a flexible supply chain with a nationwide network of regional partners, and a dedicated design team available for free revisions. We support custom designs and free design modifications. Products are shipped within 2 days of final approval, reaching most areas across the country the next day, with no pressure to order 100 cards or more. This ensures your project can be implemented quickly. Whether it’s a small or large order, we guarantee reliable support through our strong supply chain capabilities and creative design expertise~